Dispatch Co-ordinator

RESPONSIBILITIES:

Responsibilities associated with this role include, but are not limited to:

• Overall administration of the dispatch and warehouse function in the cheese stores.
• Load picking, assembly, labelling and other duties required for dispatch to end customers.
• Manage daily transfer of stock from main factory site and any inbound return loads to the factory.
• Work with Lab for timely issuing of COA’s and product release.
• Respond to emails in a timely and respectful fashion as a customer representative of ArraTipp.
• Manage accuracy of Stock on Soft-trace and have a thorough working knowledge of Soft-trace Inventory system.
• Troubleshoot and escalate any IT issues effectively.
• Be familiar with customer specification and Purchase Order requirements and know the information to look out for such as export documentation and special requirements.
• Develop best practice for warehouse and dispatch area including SOP’S, Risk assessments, new systems etc. 
• Assist with Internal and External audits as required.
• Contribute to H&S and food safety conversations.
• Report accidents / near misses on Dulann reporting system.
• Assist with yearend stock take. 
• Other adhoc duties as required.

QUALIFICATIONS AND COMPETENCIES

• Experience in a similar warehouse/dispatch role preferable.
• Strong computer skills with a good working knowledge of Softtrace Inventory system and Excel.
• Excellent oral and written communication skills.
• Ability to analyze, understand and solve problems daily in a timely fashion.
• Excellent organizational / time management skills.
• Excellent customer relations.
• High motivation, flexibility, and ability to work on own initiative.
• Team-worker with strong interpersonal and communication skills and a continuous improvement mind-set.
• Fluency in English, written and Oral.