Dispensary Assistant

Primary Purpose: The Dispensary Assistant will support the Pharmacy Manager with daily operations by providing customer service, handling products, maintaining accurate records, and ensuring the dispensary operates in compliance with all regulations. This role requires attention to detail, professionalism, and a strong focus on customer care and safety.

Main Duties and Responsibilities

• Greet customers in a friendly, professional manner and assist with general inquiries
• Help customers locate products and provide basic, approved information as permitted
• Prepare, label, and organise products according to company and regulatory guidelines
• Operate point-of-sale (POS) systems and handle transactions accurately
• Maintain cleanliness and organisation of the dispensary and storage areas
• Assist with inventory control, including stocking, counting, and reporting shortages
• Follow all health, safety, and legal compliance requirements
• Undertake any training required for the role as deemed necessary.
• Support senior staff (e.g., pharmacists, dispensary technicians, supervisors) as needed
• Protect customer confidentiality and handle sensitive information responsibly

Education

GCSE Maths and English – Grades A-C

Experience

Experience in a retail outlet environment

Applicants should be able to demonstrate numeracy and accuracy skills required for a retail environment

Behavioral Competencies

Applicants must be able to demonstrate attention to detail and accuracy as required for a role in a dispensary environment

Excellent Communication and interpersonal skills, is open and approachable and encourages others to communicate openly

Excellent organisational skills with the ability to multitask and work calmly and efficiently under pressure

Experience working well within a team and is committed to achieving team goals and targets.

Ability to handle confidential information discreetly and professionally.

Flexibility with days and hours to meet the needs of the business.