Distribution & Customer Care Advisor

Job Title: Distribution & Customer Care Administrator 
Contract Type: Permanent
Contracted Hours: Full-Time, 39 Hours per week (Monday to Thursday 8.00am-5.00pm, Friday 8.00am-1.00pm, alternate Fridays working from home starting at 12 & finish 5pm)
Location: Duncrue Crescent, Belfast
Salary: £26,040 per annum (£28,644 OTE)

A bit about Dreams & Sofatime... 
Our mission is to be the first choice for beds & sofas in Ireland; to make every customer experience with us exceptional. That's what makes us different!

About the Role:
Are you an organised and detail-oriented individual with a passion for ensuring smooth operations? We’re seeking a proactive and reliable Distribution & Customer Care Administrator to join our team. In this key role, you’ll provide vital administrative support to ensure our warehouse runs like clockwork.

As a Distribution & Customer Care Administrator, you’ll be responsible for maintaining accurate records, managing stock data and coordinating with internal teams to ensure efficient processes. If you thrive in a fast-paced environment and are looking for a role where your organisational skills can make a real difference, this is the opportunity for you.

Key Responsibilities:

• Maintain accurate and up-to-date stock records and input data into warehouse systems.
• Coordinate with warehouse staff and management to ensure smooth daily operations.
• Process incoming and outgoing deliveries, ensuring all documentation is accurate and complete.
• Handle administrative tasks such as filing, report preparation and email correspondence.
• Assist in tracking inventory levels, resolving discrepancies and generating stock reports.
• Liaise with suppliers, couriers and customers to manage delivery schedules and queries.
• Support health and safety compliance by maintaining relevant records and documentation.
• Answer customer, store and supplier queries on the phone and via email. 
• Take ownership of customer complaints tracking through to resolution.
• Negotiate commercially with customers and suppliers.
• Arranging delivery dates with customers.

About You:

• We’re looking for a dedicated and organised professional with the following skills and attributes:
• Previous experience in an administrative role, ideally a warehouse or logistics environment with strong customer service skills.
• Strong IT skills, with proficiency in Microsoft Office (Excel, Word, Outlook) and warehouse management systems.
• Excellent attention to detail and a high level of accuracy, while thriving in a high volume environment.
• Strong organisational and time management abilities, with the capacity to handle multiple tasks effectively.
• Good communication and interpersonal skills for liaising with teams and external contacts, both written and verbal.
• A proactive and problem-solving mindset with the ability to work independently.
• Customer focused approach.

Benefits

• Bonus applies for on target earnings.
• Length of service awards.
• Generous staff discount.
• Free on site parking.
• Enhanced Maternity and Paternity.
• Smoke break exchange - allowing 1 extra day leave each year.

*Please note the closing date may change if the company have received a suitable number of applications.

To be considered for this role you will be redirected to and must complete the application process on our careers page. Only completed applications will be considered. To start the process click Apply Now button below.