Duty Manager

Objective of the Role

Reporting to the F&B Manager and Operations Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager and Deputy General Manager, in their roles.

Benefits:

• Competitive rate of pay depending on experience
• Staff meals while on duty
• Discounts on hotel accommodation across the Dalata hotel group which includes 52 properties across the UK & Ireland.
• Free Gym & Pool membership in Club Vitae located at the hotel
• Discounted treatments in our Essence spa 
• Free carparking

Key Duties and Responsibilities

• Oversee the operations of the Hotel.
• To be aware of the business in the hotel and to work with each department to ensure delivery of exceptional guest service at all times.
• To ensure that there is a strong emphasis on the Food & Beverage operation outlets as these are primarily the guest facing aspects of the business.
• To deal with guest queries in a prompt, friendly and efficient manner, ensuring guest satisfaction.
• Ensure quality and standards are met consistently.
• To supervise and manage the daily operation of all service areas ensuring they are adequately staffed and supervised.
• To carry out daily fire walks in the Hotel.
• Have full knowledge of the hotel and all departments.

Requirements:

• Have previous supervisory experience within the Hotel or Hospitality Industry.
• Possess excellent customer service skills
• Have a passion for their role within the Department
• Have a mature and pleasant manner for dealing with customers and team members alike
• Be capable of excellent upselling all areas of the Hotel, and other hotels in the group.

About our culture:

Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.