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Duty Manager

Dalata Hotel GroupCorkPermanent

Duty Manager – Maldron Hotel South Mall

We have a fantastic new vacancy for Duty Manager in the excellent Maldron Hotel South Mall Cork.

The Maldron Hotel South Mall Cork is ideally located overlooking the River Lee and in the heart of the city. The Hotel opened in December 2018, with 163 bedrooms, a Grain & Grill Restaurant, Hotel Bar, The Red Bean Roastery coffee shop and 6 meeting rooms. Further expansion of the Hotel will include the Italian Kitchen restaurant which will have an entrance on Parnell Place.

This hotel presents a fantastic opportunity for talented individuals to gain experience in the exciting environment of our hotel. The Dalata Hotel Group is Irelands largest hotel operator we offer excellent career prospects and opportunities throughout our expanding group. 

Objective of the Role

Reporting to the Operations Manager, the Duty Manager will oversee the running of key functions in the hotel, as well as supporting the General Manager and Deputy General Manager, in their roles.

Key Duties and Responsibilities

  • Oversee the operations of the Hotel.
  • Ensure quality and standards are met consistently.
  • Anticipate guest needs, and proactively manage their expectations.
  • Assist with the management of the hotel’s daily operations, ensuring delivery of exceptional guest service from each department.
  • Ensure prompt resolution of customer issues.
  • Have full knowledge of the hotel and all departments.

Requirements:

  • Have previous supervisory experience within the Hotel or Hospitality Industry.
  • Possess excellent customer service skills
  • Have a passion for their role within the Department
  • Have a mature and pleasant manner for dealing with customers and team members alike
  • Be capable of excellent upselling all areas of the Hotel, and other hotels in the group.

About our culture:

Dalata Hotel Group – Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things – individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.

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