Duty Manager

Job Summary:

As a Duty Manager your role will be to assist the Accommodation Manager in ensuring smooth operation of all areas of the accommodation. To ensure the highest standards of customer service and oversee effective and efficient operation of all areas.

Main Duties:

• To support the management team ensuring the smooth running of the accommodation operation.
• To manage the operation of all service areas ensuring they are adequately staffed and supervised.
• To deal with resident queries and complaints in a friendly and efficient manner, ensuring resident satisfaction.
• To ensure an organized order of work is in place in all areas and that appropriate service systems are in use throughout the property.
• To communicate with all departments throughout the property and to work closely with department heads at all times.
• To ensure that all staff in all areas are carrying out their duties in an efficient and organized fashion.
• To liaise with the Accommodation Manager regarding all operational issues.
• To ensure a high level of hygiene throughout the accommodation at all times, with a strict cleaning schedule in operation and to ensure all equipment and furniture in the Accommodation is maintained and not abused.
• To be an active member of the Health and Safety Committee and to ensure we have a highly motivated team and all problems are solved mutually. To actively participate in any training and personnel exercises and ensure that new procedures and implemented throughout the team.
• To report for duty clean and tidy with high level of personal hygiene, wearing the correct uniform to Company standard ensuring your name badge is worn at all times whilst on duty.
• Flexibility within each job category/functional area will be required by the company and full inter-changeability between departments will be required.
• Dependent on business levels within the accommodation, you will be required to assist with duties as directed by the Accommodation Manager. These duties may include assistance in duties/ operations in all areas of the accommodation and/or its operation.
• To implement all Health and Safety policies (HACCP) and to ensure that reasonable care is taken for health and safety of yourself, other employees, residents and any other persons on the premises.
• To inform the Accommodation Manager immediately in the event that you are personally involved in or witness to any accident or incident on the property and ensure that incident reports are completed required.
• To be aware of promote fire and other safety drills and have knowledge of first aid procedures and location of first aid equipment.

What we are looking for

• A passionate Duty Manager with strong teamwork and communication skills that can deliver a work environment that supports employees to deliver welcoming, clean and comfortable accommodation for residents.
• Experience within a Duty Management or other managerial Role within the Hospitality Industry of minim 3 years on an Irish property.
• Good Communication and Written Skills (English is a deal breaker)
• Excellent leadership Skills
• Ability to work on own as well as part of a team
• Customer service skills
• High Level of IT Proficiency particularly with the Microsoft office/teams
• Proven Experience with Property Management Systems

What we offer

• Competitive salary
• Parking
• Continuous Professional Development opportunities
• Employee Assistance Program
• Discounted gym membership
• Free golf, subject to availability

Howth Castle and WSHI Unlimited Company is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.