Duty Manager

Team Operations | Contract type Fixed Term

About Mitie

Mitie Ireland is a leading facilities management, consultancy and professional services company. We offer a range of specialist services including technical services, security, cleaning, industrial cleaning, energy and sustainability, and professional consultancy. Our breadth and depth of services and expertise means that we can help to increase efficiencies, reduce costs, increase sustainability, and improve performance for our clients.

We work with a wide range of private and public clients to create great work environments. At the 2025 Facilities Management Awards, our outstanding work was recognised with awards for ‘Client and Service Provider’, ‘Best People Development’ and ‘Excellence in Health & Safety’. Mitie Ireland also won Facilities Management Company of the Year at the recent Chambers Ireland in Business Awards 2024.

Mitie have been awarded the IBEC Keep Well Mark in 2021, 2022, 2023, 2024 and 2025 for our commitment to employee wellbeing and we have also been named in the Top 100 Employers for Wellbeing in Ireland. Mitie were the first FM company to achieve the Keep Well mark for employee wellbeing. We are proud of our diverse workforce and recognise our people through several reward and recognition schemes, as well as through our learning and tailored personal development.

We are Mitie, the future of high-performing places.

Key responsibilities:

This is fantastic opportunity to join a fast-paced dynamic team. This position will involve night shift, covering 5 over 7 days. This is a site-based role.

• Motivate Mitie onsite staff providing a strong team culture.
• Receive time and attendance alerts and organise replacement cover where required.
• Create strong relationship with client to highlight any changes to schedule etc., & to allow the cleaning team to adapt accordingly.
• Be a main point of contact for receiving reports of spillages and urgent clean up items and deploy team to location to resolve.
• Agree any training needs for staff members.
• Undertake performance management of staff under your control, performance manage as necessary.
• Manage disciplinary and grievance issues with guidance from HR/Learning Partner to adopt a consistent approach.
• Provide strong customer support in line with contract SLA's.
• Provide a safe working environment for onsite staff and promote a strong QHSE awareness.
• Complete “Toolbox” talks with staff on a regular basis.

About you:

• Organised and strong resource planning ability
• Interest in delivering outsourced Soft Services
• 2-3 years’ experience in people management, ideally from a soft services background.
• Proven track record in a demanding environment
• Excellent relationship building skills.
• Able to adapt quickly to an ever-changing environment.

Company Benefits:

• 22 days annual leave
• Annual leave purchase scheme (buy up to 5 extra days of annual leave per year)
• Free virtual GP service
• Access to our Employee Assistance Programme (EAP)
• Mi Recognition (Thanking employees for a job well done ranging from €25 - €250)
• Talent Referral Scheme (Earn €100 - €3000 for referring a friend to Mitie)
• Long service awards (Ranging from €50-€300)
• Mi Deals (Fantastic savings at high street stores)
• 10% health insurance discount for employees who join under the MITIE plan.
• A non-contributory life assurance scheme
• Personal Retirement Savings Account (PRSA) scheme
• Save as you Earn Scheme (a risk-free savings plan that allows you to buy Mitie shares at a special discount)
• Bike2Work Scheme
• Tax Saver Scheme
• Educational Support
• Learning & development (access to 200 courses on our L&D platform)

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