Duty Manager

Duty Manager – Visitor Experience

SITE: W5 - Odyssey Group
LOCATION: Queen’s Quay, Belfast, BT3 9QQ
RESPONSIBLE TO: Operations Manager
TERMS: Full time, Permanent - will include weekends & evening working.
DATE: August 2025


OVERALL PURPOSE OF THE JOB:
Be a part of something amazing.
As a Duty Manager you will take on a key management role, interacting with our customers and staff to deliver BEET (best experience every time) and work alongside the Visitor Experience management team to deliver a world class experience.

ESSENTIAL CRITERIA:

• 4 GCSE’s (grade C or above) including Maths and English or equivalent
• 1 years experience in a duty manager role in retail, hospitality or a Visitor Attraction.
• Experience of managing a team
• Experience of managing visitor expectations
• Competent in IT skills

DESIRABLE CRITERIA

• Current First Aid at Work Certificate.
• Experience working in a Visitor Attraction.
• Experience in the use of computer booking and scheduling systems.
• Duty Manager experience within the Retail, Tourism and Hospitality sector.
• Experience managing a large team.

COMPANY BENEFITS
The Odyssey Group has a range of benefits which it offers to full and part time staff:

• Free car parking
• Contributory pension scheme, life assurance, a paid sickness benefit plus a health cash plan.
• Salary Sacrifice including pensions, holiday and cycle to work schemes.
• 33% Discount in the W5 café & 10% discount in the W5 shop.
• Complimentary tickets to Belfast Giants, friends and family access to W5 and advanced ticketing to Arena events.