Duty Manager

Duty Manager – Visitor Experience

SITE: W5 - Odyssey Group
LOCATION: Queen’s Quay, Belfast, BT3 9QQ
RESPONSIBLE TO: Visitor Experience Manager
TERMS: Full-time, Permanent - will include weekends & evening working. (Part-time will be considered)
DATE: March 2026

OVERALL PURPOSE OF THE JOB:
Be a part of something amazing.
As a Duty Manager you will take on a key management role, interacting with our customers and staff to deliver BEET (best experience every time) and work alongside the Visitor Experience management team to deliver a world class experience.

ESSENTIAL CRITERIA:

• 4 GCSE’s (grade C or above) including Maths and English or equivalent
• 2 years supervisory experience in Hospitality, Retail or Tourism
• Experience of managing a team
• Experience of managing visitor expectations
• Competent in IT skills

​​​​​​​DESIRABLE CRITERIA

• Current First Aid at Work Certificate.
• Experience working in a Visitor Attraction.
• Experience in the use of computer booking and scheduling systems.
• Experience in rota management

PLEASE SEE ATTACHED JOB DESCRIPTION FOR MORE DETAIL ON THE ROLE.

COMPANY BENEFITS
The Odyssey Group has a range of benefits which it offers to full and part time staff:

• ​​​​​​​Free car parking.
• 33% Discount in the W5 cafe, including coffee and 10% discount in the W5 shop.
• Complimentary tickets to Belfast Giants and friends and family access to W5.
• Holidays commence at 31 days per year rising to 34 [prorata for part time staff.]
• Company paid social events.
• Contributory pension scheme, life assurance and paid sickness benefit.
• A comprehensive health cash plan plus Winter Flu Vaccination Scheme.