Duty Manager / Security Officer

Deer Park Accommodation is an emergency accommodation unit for Ukrainian war refugees with 68 rooms. We are looking for a Duty Manager / Security Officer to join our team in Howth, Dublin 13.

Job Summary

As a Duty Manager / Security Officer you are responsible for overseeing the accommodation operations and ensuring the safety and security of guests, staff, and property during assigned shifts. In your role, you are handling guest concerns, supervising staff, responding to emergencies, and enforcing the accommodation safety and security procedures.

Duty Management Responsibilities

Act as the Manager on Duty during assigned shifts.

Ensure smooth accommodation operations in the absence of senior management.

Supervise reception front office and staff on duty.

Handle guest complaints, requests, and incidents professionally and efficiently.

Monitor room status, occupancy, and public area conditions.

Prepare daily shift reports, incident reports, and handover notes.

Follow and enforce accommodation policies, standard operating procedures, and service standards.

Ensure adherence to Health and Safety procedures and that all reasonable care is taken for the health and safety of yourself, other employees, residents and any other persons on the premises.

Assist if requested in the induction and training of new personnel.

Comply with company policy on confidentiality, e.g. not to disclose to any person inside or outside the organisation, any unauthorised information relating to the company or any of its employees or shareholders and to comply fully with the company policy on e-communications.

Read the Employee Handbook, and abide by all the company policies and procedures contained therein.

Flexibility within the job category and full inter-changeability between departments will be required.

Security & Safety Responsibilities

Ensure the safety and security of residents, staff, and accommodation property.

Conduct regular patrols and comply with the SOPs.

Monitor CCTV systems and access control points.

Respond promptly to security incidents, disturbances, theft, or suspicious activity.

Enforce fire safety, emergency, and evacuation procedures.

Coordinate with local authorities and emergency services when necessary.

Secure accommodation premises in the course of events taking place on the Houth Castle property during your shifts.

Skills & Competencies & Requirements

Strong leadership and decision-making skills.

Excellent guest service and communication skills.

Conflict resolution and problem-solving abilities.

Attention to detail and situational awareness.

Ability to remain calm under pressure.

Report writing and documentation skills.

PSA license.

Knowledge of safety standards, fire regulations, and emergency procedures.

Ability to work rotating shifts, weekends, holidays and nights.

Physically fit and able to stand, walk, and patrol for extended periods.

Minimum 4 years experience in a management position implying security responsibilities in the Irish hospitality industry

Working Conditions

Shift-based role, day work, night work

Indoor and outdoor accommodation environments.

Exposure to emergency situations and security-related risks.

What we offer

Free employee meal during your shift.

Parking.

Continuous Professional Development opportunities.

Employee Assistance Program.

Discounted gym membership.

Free golf, subject to availability.

Competitive salary DOE

Howth Castle and WSHI Unlimited Company is an equal opportunity employer committed to maintaining a diverse team and an inclusive culture.