Duty Manager

Job Title: Duty Manager

Job Type: Full-Time

Job Location Type: In Person

Job Location: Ennis, County Clare

JOB DETAILS

Salary Range - €30,000 - €35,000 per year

JOB DESCRIPTION

Treacy West County Hotel Ennis is currently recruiting for the role of Duty Manager. This is a day to day management role that is ideally suited to a candidate that has a minimum of 3-5 years previous Hotel experience (from a variety of Hotel positions) with excellent interpersonal, organisational and leadership skills. Experience of managing a high achieving team is required. The passion to drive and exceed customer expectations and deliver on all financial targets.

Other responsibilities include:

• To plan and direct the hotel’s main operations including implementation of standard operating procedures, quality control, standards of excellence and guest satisfaction
• Promote a culture of excellence in delivering a customer experience that reflects our brand values of & family friendly hospitality
• To work in conjunction with Heads of Departments to implement the hotel’s strategy and ensure the cohesive operation of the hotel’s daily activities
• To be accountable for and respond to all day-to-day queries, customer service issues to provide the ‘best in-class’ customer experience
• To monitor and manage hotel functions through our hotel management software system and familiarise yourself with all updates & amendments
• To liaise regularly with Management team and participate in forecasting and planning of business activities
• To demonstrate commercial acumen in maximising sales opportunities and cultivating a pro-active up-selling culture in the hotel
• To carry out rostering duties for various departments as required
• To promote a positive work environment with a solution, focus and can do attitude through effective communication and regular team meetings
• To carry out regular hygiene assessments and address any issues identified
• To implement all Health and Safety procedures, thereby protecting yourself, other employees, guests and any other persons on the Hotel premises, as deemed necessary by legislation

Experience Required:

• 2-3 years Hospitality experience
• Must have strong Food & Beverage / Banqueting background
• Previous experience in the Hotel market is essential. Will have a natural, hands-on approach in ensuring that exceptional customer service is always delivered to all guests

Ideal Candidate:

• Motivated and ambitious to succeed in a busy environment
• Flexible to work all shift types
• Ability to manage a wide-ranging business with rigour, tact and professionalism
• Excellent communication and management skills are essential

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