Duty Managers

Job purpose

To assist the Management team in the efficient running of the gym to the highest standard in line with FLYEfit policies and procedures.

Duties and Responsibilities

• Customer Care/Member Service Provide outstanding customer service to our members. Manage feedback from members in a positive and efficient manner. Deal with any lost property issues, documenting details accurately.
• Access Control Manage any card issues, membership fraud or membership issues in a professional and efficient manner following the policies and procedures set out by FLYEfit.
• Supervision of FLYE classes Instructing classes and helping team provide members with high quality exercise classes which are run efficiently.

• Gym Introduction Conducting walk throughs with potential new members, introducing the gym floor and options available to them to become a member.
• Admin To assist the Manager in the completion of all admin duties accurately, efficiently and on time, while sending it on to the appropriate persons in a timely manner. This includes incident reports, gym safety manual and ensuring the gym shift handover is communicated correctly.

• Gym Care/Maintenance To ensure the gym is clean at all times, reporting of maintenance/gym faults are reported efficiently and followed up as required. Completing Service reports correctly.

• Health & Safety Duties To help promote and maintain a safe gym at all times, give first aid as required and be fully competent in fire safety.Other duties relating to the day to day maintenance of the gym floor.

• Qualifications and Skills FlexiblePT QualifiedApproachableAbility to work in a fast paced environmentAbility to use initiativeKnowledge of Fitness Industry

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