Eclinical Support And Implementation Engineer Level

eClinical Support and Implementation Engineer (Level 1 & Level 3)

Who we are

Almac Group is a global leader in advancing human health. We provide a range of expert services across the drug development lifecycle to pharmaceutical and biotech companies, supporting them in finding treatments for patients.

Description

Location: Craigavon Headquarters (Northern Ireland), North-West (Northern Ireland) or Charnwood (Loughborough, England)

Hours: 37.5 hours per week

Business Unit: Clinical Technologies

Open To: Internal & External Candidates

Ref No: HRJOB11682

Salary: Competitive

The Opportunity

At Almac Clinical Technologies, we are seeking both Level 1 and Level 3 eClinical Support and Implementation Engineers to join our team. These roles offer the opportunity to work on innovative eClinical solutions, with a focus on eCOA and eConsent solutions, that support global clinical trials and improve patient experiences. Depending on your experience level, you will be appointed at either Level 1 or Level 3, reflecting your technical expertise, breadth of responsibility and experience in supporting and delivering eClinical solutions, specifically eCOA and eConsent.

“Joining Almac means becoming part of a fast‑paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working environment, with excellent opportunities for learning, development and long‑term career progression across the Almac Group.

Our approach is simple – we support, develop and reward our people, build fulfilling careers and together we advance human health. More information can be found here; Life at Almac - Almac”

What You Will Be Doing

• Supporting and maintaining customer-facing eClinical systems, including eCOA and eConsent.
• Configuring and implementing eClinical solutions in line with customer requirements, with a focus on eCOA and eConsent.
• Performing system testing and supporting user acceptance testing activities.
• Investigating, troubleshooting and resolving system issues and service requests.
• Gathering, analysing and documenting system requirements.
• Collaborating with customers and cross-functional teams to deliver project objectives.
• Coding configuration and data update scripts where required.
• Contributing to risk identification and mitigation throughout project delivery.
• Maintaining accurate project and system documentation.
• Participating in an on-call rota to provide emergency support when required.

What you need to be successful

Essential Criteria – Level 1

· Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full time employment in the UK.

• Degree in Computer Science or a related discipline, or equivalent.
• Experience supporting and implementing software solutions.
• Familiarity with SQL/PL-SQL or similar database technologies.
• Understanding of software development lifecycle methodologies (Waterfall and/or Agile).
• Strong attention to detail and ability to manage multiple priorities.
• Excellent communication and problem-solving skills.

Essential Criteria – Level 3

· Applicants must have eligibility to work in the UK with no restrictions OR possess a valid work permit that will allow you to take up full time employment in the UK.

• Degree in Computer Science or a related discipline, (or equivalent).
• Significant experience implementing, delivering and supporting eClinical software solutions, specifically eCOA and eConsent.
• Strong technical expertise in system configuration, requirements gathering and customer-facing solution delivery for eCOA and eConsent systems.
• Proven ability to lead requirements discussions and provide technical guidance.
• Experience managing complex projects and customer relationships.
• Excellent analytical, communication and stakeholder management skills.

Further information

For further information on essential and desirable criteria, please review the job description attached to the online job posting.

How to apply

Apply online and tailor your CV to outline how you meet the role criteria. Please upload your CV in PDF format where possible.

Closing Date

We will no longer be accepting applications after 5pm on Wednesday 15 July 2026.

RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role by our Talent Acquisition team. Speculative candidate CV’s received or submitted directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.