Employment Adviser

Job Purpose

• Responsible for the client journey, planning and executing interventions, supporting move clients back into or closer to employment

• Responsibilities

• Meet or exceed targets, KPIs and success indicators that are set and agreed
• Manage a caseload of clients, reviewing their progress towards employment and maintaining engagement in order to achieve personal and team targets.
• Manage the customer journey undertaking induction, assessment and Personal Progression Plan activities with clients, identify clients’ needs and signpost to 3rd party provision where appropriate.
• Source and manage working relationships with 3rd party providers, complementary provision and employers.
• Deliver employability interventions on a one to one or group basis including workshop sessions.
• Liaise with both clients and employers to identify any in-employment support required.
• Co-ordinate training, resources and support to enable customers to achieve their aims.
• Record all contact with clients through Seetec’s database (Provider Enterprise) and ensure 100% compliant use of Seetec’s systems and tools to support own caseload management and employment opportunities for customers including dashboard and CRM)
• Support in the process of evaluating the experience of individuals and employers on completing or leaving a programme. Identify success stories, collecting information to use in promotional material.
• Communicate effectively with clients who have different needs. e.g. learning difficulties, mental health problems, ex-offenders
• Ensure a professional and positive working relationship with internal and external customers and continually strive to exceed customer expectations.
• Such other duties and responsibilities as may be determined from time to time.

Person Specification

Qualifications & Experience

• Leaving Certificate standard (as a minimum). A third level degree is desirable but not a pre-requisite
• Experience of working in a target orientated environment with a demonstrable track record of achieving and beating targets.
• Good knowledge of the local labour market
• Competent IT user – Office applications and databases / CRM systems
• Ability to deal with sensitive issues relating to the needs of the individual but demonstrate assertion to enable change.
• Demonstrate a genuine commitment to the personal and occupational success of clients by building self-confidence and motivation to help them achieve their aspirations.
• Have the creativity and drive to find new ways of doing things when facing setbacks
• Self-motivated and can work proactively independently or as part of a team.
• Flexibility to work across multiple locations as and when required, responsive to the needs of the contract delivering positive outcomes to clients.