Energy Advisor

Energy Advisor – Residential Sales
Specific Purpose (maternity cover – 12 months)
Full-Time (37.5 hours per week)
Salary: £30,000 p.a. + Cash Allowance (£6,000) + £50 Per Connection Commission (payable quarterly in arrears). On-Target Earnings (OTE) of £61,000
Closing Date: Wednesday, 11 November 2026 @ 11.59pm
Ref: KE/26/10

Key Duties

• Serve as the first point of contact for customers, contractors, and other stakeholders regarding new domestic connections and related services.
• Achieve and strive to exceed agreed connection, conversion and activity targets, taking personal accountability for both your own performance and overall team performance targets, service levels, and customer satisfaction objectives.
• Proactively contact, follow up and re-engage prospective customers to progress customer opportunities and minimise drop-off.
• Provide advice and guidance on gas connection processes, timeframes, costs, and technical requirements.
• Arrange and conduct customer property visits, building rapport assessing customer and property requirements and recommend appropriate connection solutions and meter locations. Clearly explaining the benefits of natural gas, connection process, costs, timescales and next steps.
• Prepare and issue quotations, connection offers, and supporting documentation in accordance with company procedures.
• Manage customer enquiries through phone and email, ensuring a high standard of customer service.
• Generate new leads and identify additional customer opportunities through local activity, customer engagement, installer relationships, events and other appropriate channels
• Develop and maintain effective relationships with installers, contractors, internal teams and external stakeholders to support customer connections and generate opportunities.
• Monitor applications and connection projects, providing customers with regular updates on progress and key milestones.
• Ensure all customer records, quotations, and project information are accurately maintained within company systems.
• Assist with the resolution of customer concerns, complaints, and service issues in a professional and timely manner.
• Ensure all activities comply with relevant health and safety, regulatory, and data protection and company requirements, while keeping up to date with relevant industry and market developments, regulatory requirements and company products and services.
• Support sales and business development activities by identifying opportunities for additional services and customer engagement.
• Represent Kinecx Energy at formal and informal meetings with internal and external stakeholders such as residents’ groups, installers, trade shows and events.

​​​​​​​Qualifications / Experience

Essential Criteria

• At least 2 years' experience in a customer-facing, or sales role with strong relationship management skills
• Experience working in a target-driven environment and managing multiple priorities.
• Experience responding to customer enquiries and converting opportunities through telephone, email and digital channels.
• Proficiency in Microsoft Office and CRM/customer management systems.
• Ability to learn and understand technical information and communicate it effectively to customers
• Strong organisational, problem-solving and time-management skills, with the ability to work independently.
• Strong written and communication skills, including ability to engage on a one-to-one basis and in group settings.
• Full driving license (NOTE: business insurance is required)

Desirable Criteria

• Experience within the utilities, energy, construction, telecoms, or infrastructure sectors
• Knowledge of the Northern Ireland energy market, especially natural gas
• Experience preparing quotations or managing customer projects from enquiry through to completion