Engagement Manager

�� Engagement Manager

�� Sunbeam House Services | Quality, Safety & Practice Development (QSPD)
�� Permanent | Full Time
�� Salary: €58,477 – €71,442

�� Make a real difference – every day

At Sunbeam House Services, we believe every voice matters. We are looking for an Engagement Manager who is passionate about listening, learning, and improving services for the people we support and their families.

This is a unique opportunity to shape how engagement, feedback and lived experience influence real change across our organisation.

�� About the Role

You will play a key role in ensuring that people supported and families are heard, respected and involved in shaping services.

You will:
✅ Coordinate engagement systems (forums, surveys, feedback channels)
✅ Support services with complaints, compliments & feedback processes
✅ Promote open, compassionate communication following incidents
✅ Identify themes and translate feedback into real improvements
✅ Support a rights-based approach (FREDA – fairness, respect, equality, dignity, autonomy)
✅ Provide insight and reports to support governance and quality improvement

This is a collaborative, influencing role working across services – helping teams strengthen how they listen and respond.

You’ll collaborate with:

• QSPD Director & Risk Manager
• Persons in Charge & Operations Managers
• Human Rights Committee
• Advocacy services & external stakeholders

�� What We’re Looking For

We’re looking for someone who is:
✔ Skilled in engagement, advocacy, or social care
✔ Passionate about person-centred, rights-based practice
✔ Confident in analysing feedback and identifying trends
✔ A strong communicator who can influence and support teams
✔ Experienced working across multiple services

�� Why Join Us?

✨ Be part of a values-driven organisation
✨ Influence meaningful change at organisational level
✨ Work in a collaborative, supportive environment
✨ Help embed a culture of listening, learning and improvement

�� Our Commitment

We are committed to equality, diversity and inclusion, creating a workplace where everyone is respected and supported to thrive.