Engineering Manager

What You’ll Get

People are at the heart of what we do at Primark so it’s essential we provide the right environment for you to perform at your best.

Let’s talk lifestyle:

• 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
• Flexible Working, the opportunity for an early Friday finish, and a subsidised cafeteria.
• Primark Perks – Discounts with some local partner businesses to our offices

What You’ll Do:

In your role, you’ll collaborate with different people across a range of skill sets. Here’s a flavour of your day-to-day:

• Management of Reliability Engineering team(s) to provide a support model to the appropriate standards and SLAs/OLAs​
• Act as an incident escalation point
• 3rd party management/review - including contracts, capacity, availability, performance, SLAs
• Ensuring that Operational Change demand is correctly communicated to Engineering Manager (Dev focus), represented, and prioritised within Product Backlogs​
• Encouraging a culture of knowledge sharing and documentation ​
• Enabling the team to automate as many repeatable requests/processes as possible​
• Communicating technical problems and solutions in a simple to understand business manner to facilitate risk-based decision-making​
• Encouraging a culture of continuous improvement, e.g. through post-mortems and data focus​
• Ensure controls are embedded and risks are raised appropriately

What You’ll Bring

Here at Primark, we want everyone to feel valued – so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

• Working knowledge DevOps and Agile ways of working in a headless eCommerce environment
• Have worked in a Retail Technology organisation or another high pace business environment
• An appropriate degree, equivalent qualification, or experience

Successful candidates will:

• Be a passionate about retail and technology and will be capable of inspiring others to:
• Solid background in software engineering and support with many years’ experience in a variety of systems and technologies.
• Experience building and leading teams of highly skilled engineers that deliver high-quality service
• Strong understanding of ITIL and how to pragmatically apply it in a digital world
• Advocate for Continuous Integration and Continuous Delivery.
• Specialist in Agile, lean and DevOps with keen interest in open-source technologies

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