Enhanced Primary Care Coordinator

Job Details

VHI are delighted to announce a Full-Time Permanent vacancy has arisen for the role of Enhanced Primary Care Coordinator within the LiveWell service.The successful candidate will be coordinating, implementing and managing high-standard end-to-end administration of the LiveWell services to Vhi corporate and PMI customers. This role will require travel based on various client sites and office based work. 

Benefits:

• Vhi Health Insurance
• Pension
• Annual Bonus
• Income Protection

Role Purpose

• Communication with sales account managers and corporate customers to explain the medical screening (LiveWell) programme and process to arrange programme fulfilment
• Day-to-day running of the administration function with respect to live screenings
• Managing the online booking system and implementation information for each LiveWell/Medical Screening programme, agreeing timelines with corporate customers and seeing each event through to completion.
• Remote interaction with customers attending screening and travel on-site with LiveWell Screening Team to co-ordinate on-site activities, manage booking schedule, screening queries and reporting.
• Managing stock levels
• Maintenance of computerised and manual patient files and update LiveWell tracker to allow feedback to management team on programme delivery for each account
• Responding to customer phone calls and emails
• Supporting the Kilkenny Screening Team with regard to customer queries
• Issuing feedback questionnaire on completion of screening on-site
• Support the requirements of JCI accreditation through compliance with JCI Standards and SOPs, KPIs and audits

Skills and Abilities:

• Excellent communication and interpersonal skills
• Proven organisational and planning skills
• Excellent computer literacy skills (Word, Excel & PowerPoint) including typing skills
• Proven accuracy, attention to detail and good follow-through
• Self-motivated with proven ability to multi-task and work to deadlines
• Full valid driver’s license (travel required).
• Demonstrates alignment with the Vhi Values. 
• APA qualification is desirable