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Enhanced Primary Care Coordinator


Job Details

VHI are delighted to announce a Full-Time Permanent vacancy has arisen for the role of Enhanced Primary Care Coordinator within the LiveWell service.The successful candidate will be coordinating, implementing and managing high-standard end-to-end administration of the LiveWell services to Vhi corporate and PMI customers. This role will require travel based on various client sites and office based work. 


  • Vhi Health Insurance
  • Pension
  • Annual Bonus
  • Income Protection

Role Purpose

  • Communication with sales account managers and corporate customers to explain the medical screening (LiveWell) programme and process to arrange programme fulfilment
  • Day-to-day running of the administration function with respect to live screenings
  • Managing the online booking system and implementation information for each LiveWell/Medical Screening programme, agreeing timelines with corporate customers and seeing each event through to completion.
  • Remote interaction with customers attending screening and travel on-site with LiveWell Screening Team to co-ordinate on-site activities, manage booking schedule, screening queries and reporting.
  • Managing stock levels
  • Maintenance of computerised and manual patient files and update LiveWell tracker to allow feedback to management team on programme delivery for each account
  • Responding to customer phone calls and emails
  • Supporting the Kilkenny Screening Team with regard to customer queries
  • Issuing feedback questionnaire on completion of screening on-site
  • Support the requirements of JCI accreditation through compliance with JCI Standards and SOPs, KPIs and audits

Skills and Abilities:

  • Excellent communication and interpersonal skills
  • Proven organisational and planning skills
  • Excellent computer literacy skills (Word, Excel & PowerPoint) including typing skills
  • Proven accuracy, attention to detail and good follow-through
  • Self-motivated with proven ability to multi-task and work to deadlines
  • Full valid driver’s license (travel required).
  • Demonstrates alignment with the Vhi Values. 
  • APA qualification is desirable

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