Entry Level Property Claims Handler

Job Summary

Zurich Insurance plc in our Wexford Centre of Excellence is looking for a is looking for a Property Claims Handler to join our Property Claims Team.

The successful candidate will have with strong organisational and communication skills, seeking to develop or further advance their career in Claims. Working in a fast paced environment, the right candidate will be required to manage a portfolio of property claims in a pro-active and efficient way, whilst delivering a positive customer experience to all stakeholders.

Your role

As a Property Claims Handler your main responsibilities will include, but not necessarily be limited to, the following:

• Investigating, validating and settling a wide range of Property Damage Claims

• Negotiating fair settlement in line with Company standards

• Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence

• Taking ownership and responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service

• Reviews, resolves and proactively finalises claims within authority limits

• Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud/recovery indicators

• Adheres to local regulatory and governance requirements throughout the life of the claim

• Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers

• Working as part of a team focused on the achievement of challenging service levels with customer centricity crucial to all processes

• Getting involved in project or adhoc duties to support management

Your skills and experience

Minimum Qualifications:

• A minimum of two higher level C3s/H5 subjects in the Leaving Certificate or Third Level Qualification (minimum Diploma Level 6 Standard), or equivalent industry qualification

• Applicants should hold or have the desire to pursue a Certificate in Insurance Practice (CIP) and/or Association of Insurance Institute ACII qualification. In recognition of this, a comprehensive study support package will be provided.

Preferred Qualification & Experience:

• Strong customer service skills focused on the delivery of quality customer service

• Strong verbal and written communication skills

• Be able to prioritise and work to deadlines

• Desire to learn and be flexible to business change

• Ability to recognise and understand appropriate legislative regulations

• Working at all times lawfully and in accordance with pre-defined regulatory compliance

• Excellent communication and interpersonal skills, with a particular requirement for high quality telephone skills

• Ability to work within a team environment focused on the achievement of both individual and team goals

• An innovative approach to work, training and problem solving

• Ability to multi-task

• An enthusiastic and flexible approach that includes the ability to self-motivate

• Quick learning capabilities and an aptitude for understanding the variable elements of insurance products

• High level IT and administration skills

• Ability to resolve customer problems