Executive Administrator (Customer Service)

JOB SYNOPSIS

The person appointed to this role will lead our customer services team, ensuring an effective and efficient service for our customers (including applicants and families, schools and guidance counsellors, students, graduates and former students, and UL staff) The person will be responsible for service delivery, quality assurance and reporting functions and will supervise the frontline services team. The successful candidate will liaise with colleagues across the wider division and University, ensuring effective support for our customers. The successful candidate will support all Academic Registry Customers including staff, students, applicants and alumni and linked providers through a range of existing and emerging Service channels.

Office of the Provost & Deputy President

Academic Registry

Contract Type: Permanent

Salary Scale: €46,210 - €66,354 p.a.

University of Limerick is a research-led, energetic and enterprising institution with a proud record of innovation and excellence in education and scholarships. We value creativity, curiosity and excellence in our inclusive community which is committed to social good. Our motto Eagna chun Gnímh translates as Wisdom for Action reflecting our mission to contribute to the discovery of new knowledge for a better world.