Executive Officer

About This Role

Role Purpose

This role is a specified purpose contract to provide maternity leave cover, supporting the delivery of key work activities within the team. The successful candidate will assist with project work, analyse and respond to supervisory correspondence, and provide administrative and operational support. They will also contribute to a collaborative team environment by sharing knowledge and supporting colleagues to help the organisation achieve its objectives.

About the Division

The Platform Supervision and Investigations division's main function is to supervise digital services in Ireland and enforce the Digital Services Act, Terrorist Content Online Regulation and Online Safety Code. It consists of four supervisory teams, an investigations team and a regulatory operations team which help determine regulatory strategy. The User Complaints team also sits in this division and is responsible for receiving complaints against service providers for alleged infringements of the Digital Services Act.

The mission of the Platform Supervision and Investigations division is to understand the services and operations of the organisations that Coimisiún na Meán regulates, and to hold regulated entities to account. This includes monitoring compliance with regulatory obligations, resolving issues voluntarily when appropriate, handling user complaints and taking formal compliance action when warranted.

Key Responsibilities

Provide administrative and operational support to the supervision sub-team in managing medium to high-risk online platforms.

Assist with the implementation of the Online Hate Suspensions Project, including tracking progress and maintaining records.

Support the preparation of responses to supervisory correspondence and other routine communications.

Help manage incident response activities, including updating protocols and maintaining relevant documentation.

Key Responsibilities (continued)

Assist with evaluations of platform suspension practices as part of horizontal supervision assessments.

Provide administrative support for stakeholder engagement and team meetings.

Contribute to team projects and tasks, sharing information and supporting colleagues to help achieve team objectives.

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You

Experience, Skills, Knowledge and Qualifications

Essential Criteria

Experience in the technology or regulatory sector.

Strong administrative and organisational skills, including record-keeping and scheduling.

Good written and verbal communication skills.

Ability to work effectively as part of a team.

Attention to detail and accuracy in completing tasks.

Desirable Criteria

Experience supporting projects or initiatives in an online safety, supervision, or compliance context.

Familiarity with incident response procedures or regulatory reporting.

Experience using Microsoft Office or similar administrative software.

Benefits, Package and Pay

This position is offered on a specified purpose contract basis.

Full time, 35 hours per week.

Annual Leave: 29 days per annum.

The role will be a hybrid role combining home and office working. Our current hybrid policy is 2 days in the office.

Our office is located at One Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20.

For a full list of benefits see our website here.

This position is graded at the Higher Executive Officer scale.

Successful candidates will be appointed on the first point of the scale.