Executive Officer, Digital Content

Nature and Scope

The Digital Content team is responsible for CIB’s websites, including citizensinformation.ie, and other information channels. The Executive Officer, under the supervision of a website category owner (Higher Executive Officer), will research, produce, publish and maintain digital content on the citizensinformation.ie website and other information channels to ensure that citizens and our service delivery companies can access accurate and relevant information to meet their needs.

Reports to

Reports to the Digital Content Higher Executive Officer (HEO)

Responsibilities

Content Production

• Under supervision of a category owner, the Executive Officer will research specific topics or subject areas and develop information content for CIB’s websites, publications and other digital resources

• Ensure that content is relevant, timely, accurate, focused on the user, fully accessible and written in Plain English

• Monitor a range of Government and other sources (legislation, circulars, websites, traditional and social media, etc.) to ensure that content is maintained and updated

• Follow guidelines for producing and publishing information content, including integrating and reusing content across channels

• Build and develop CIB’s social media presence – write posts, analyse data and respond to queries

• Contribute to other content channels (social media, reports and publications) where required

• Communicate with stakeholders (third party organisations or service providers) as required

• Use user feedback and data analytics (such as Google Analytics) to inform and improve website content

• Manage the link checking and translation processes as required

• Supervise other team members where required

• Provide administrative support (including for CIB’s procurement process) where required

Organisational

• Represent and promote the organisation; attend and participate in conferences and seminars as required

• Participate in special projects and joint working arrangements

• Contribute to the continuing process of organisational development within CIB and particularly the development of CIB services

• Contribute to governance tasks within CIB including Parliamentary Questions, Annual Reports, internal reporting, procurement, Freedom of Information and data protection requests

• Contribute to cross-organisational initiatives in relation to service development and compliance and reporting in Service Delivery Companies

• Participate and work within the PMDS process

• Participate in training and development programmes/courses to maintain and improve performance and to assist in identifying personal training and support needs

• Ensure that the highest standards of customer service are met in carrying out the business of the CIB

This list is not exhaustive but serves to reflect the nature of the duties included in the role. Given the nature of the organisation and the requirement to respond to citizens’ needs on an ongoing basis, the role is subject to change over time.

August 2025

Candidate Profile

The ideal candidate will have the following experience, personal characteristics, and educational background:

Essential Criteria and Experience

To be considered for this post, candidates must have:

• Strong writing and research skills

• Experience of writing and publishing digital content (on any platform)

• Excellent IT skills

• Digital marketing skills, including social media and video content creation

• Ability to interpret legislation and re-write it in an understandable way that is accurate

• Strong attention to detail, and a commitment to high standards

Desirable Skills and Experience

• Domain knowledge in one or more of the citizensinformation.ie website categories (for example, social welfare or immigration)

• Experience in creating video content

• Social media experience, including tracking and evaluating campaigns

• Understanding of search engine optimisation and web analytics (such as Google Analytics)

• An understanding of the legislative process

• An interest in social policy issues

• Irish language skills

Required Competencies

• People Management

• Analysis & Decision Making

• Delivery of Results

• Interpersonal & Communication Skills

• Specialist Knowledge, Expertise and Self Development

• Drive & Commitment to Public Service Values

See further information on these competencies at Appendix 1

Principal Terms of Service

Contract arrangements

This position will be offered on a full-time Specified Purpose Contract basis, linked to the availability of funding currently confirmed until 31st of December 2026. The contract will be subject to the satisfactory performance of the post holder and will remain in place until the specified purpose concludes, or the funding ceases, whichever occurs sooner.

Salary from 1st August 2025

The salary scale for this post is the standard Executive Officer Civil Service Equivalent: €37,919, €39,860, €40,956, €43,094, €45,010, €46,864, €48,711, €50,519, €52,366, €54,207, €56,160, €57,469, €59,335 (LSI1), €61,216 (LSI2)

After 3 years’ satisfactory service at the maximum

After 6 years’ satisfactory service at the maximum

Starting Salary and Payment Agreements

Candidates should note that entry will be at the 1st point of the scale and will not be subject to negotiation and the rate of remuneration may be adjusted from time to time in line with Government pay policy. Increments may be awarded annually subject to satisfactory performance with the exception of long service increments, if applicable.

Different terms and conditions may apply if immediately before appointment you are a currently serving civil/public servant.

You will agree that any overpayment of salary, allowances, or expenses will be repaid by you in accordance with Circular 7/2018: Recovery of Salary, Allowances, and Expenses Overpayments made to Staff Members/Former Staff Members/Pensioners.

Outside Employment

The position will be full time, and the appointees may not engage in private practice or be connected with any outside business which conflicts in any way with his/her official duties, impairs performance or compromises his/her integrity.

Location

The Citizens Information Board, George’s Quay House, 43 Townsend Street, Dublin 2. D02 VK65.

Citizens Information Board formally introduced a blended working policy in January 2023 which allows employees apply for a combination of working from their assigned office premises and working remotely.

Working Week

Subject to the exigencies of the post, the normal working week is not less than 35 hours exclusive of lunch breaks, with normal starting and finishing times at 9am and 5pm Monday to Thursday and to 5.00pm on Friday. Employees may on occasion be expected to work outside normal office hours.

Annual Leave

The annual leave allowance for this post will be 23 working days per annum plus Public Holidays.

The Organisation of Working Time Act 1997

The terms of the Organisation of Working Time Act, 1997 will apply, where appropriate to this appointment.