Executive Officer

The Role:

The Injuries Resolution Board is seeking suitably qualified applicants for the position of Executive Officer.

The Board will, following an interview process, form two panels from which current and future vacancies at Executive Officer grade will be filled.

Panel A: (Open competition)

Panel B: (Confined to employees of the Injuries Resolution Board)

These panels will have a lifespan of 18 months from their inception. One in three posts will be confined to employees of the Injuries Resolution Board (unless Panel B has been exhausted). All other vacancies will be filled from Panel A, based on merit.

We anticipate interviews for this panel to be held in early February 2026, with immediate vacancies available.

The Injuries Resolution Board works across a number of divisions, Operations (to include assessment and mediation functions), Finance, Corporate, Research, Communications, Business Support Services and ICT Services.

The current vacancies are within the Board’s Assessment team. The successful candidates may be appointed to a claims handling position where they will be responsible for preparing files for assessment of compensation in personal injury claims. The Board may from time to time hire candidates from the panel for other functions and may redeploy staff to other functions and Directorates within the organisation.

The role of Executive Officer will require strong case management skills, requiring the management of a portfolio of cases. The duties of the Executive Officer will be multifunctional and include the following:

Case management of a portfolio of cases from application to resolution of the case.

Provision of administration support throughout the Assessment for compensation process.

Liaison with external providers and stakeholder such as solicitors, insurers, and medical service providers.

Review of medical reports.

Issuing of legal documentation as required under the Injuries Resolution Board Acts.

Flexibility to respond to variations in workload.

Contribute as part of a team to the development of and implementation of best practice in customer service and operational standards.

Liaison with claim related practitioners and other teams/Departments within the organisation.

Any other duties as are within the scope, spirit and purpose of the job as requested.

Person Specification

Essential

Experience of managing a high-volume case load, achieving quality results and meeting goals and targets within strict legislative timebound constraints.

An ability to review detailed, complex and non-routine documents and correspondence in a fair manner and make appropriate recommendations on required actions.

Excellent communication skills, including written communication skills, with an ability to present written material in a clear, concise, and comprehensive manner.

An ability to provide excellent customer service to both internal and external customers.

Excellent interpersonal skills, including an ability to deal sensitively with others.

Strong analytical skills, with proven ability to thoroughly review and analyse documents and/or evidence, with the ability to identify potential issues or gaps in evidence.

An ability to adhere to, comply with and ensure adherence to processes and procedures.

A High standard of personal integrity.

A commitment to the delivery of quality public service.

Evidence of ongoing professional and personal development.

Desirable

Understanding of the overall personal injuries claims and court awards systems, including the Personal Injuries Guidelines.

Understanding of the types of compensation which are involved in a personal injury claim.

Ability to interpret evidence from medical reports.

Experience in a role that involved any of the following claim’s handling, insurance, high volume case management or an administrative justice or quasi-judicial body.

A relevant third level qualification in a related area.

Evidence of ongoing professional and personal development.

Competencies for the Role

Delivery of Results

Teamwork

Information Management and processing

Interpersonal & Communication Skills

Specialist Knowledge, Expertise and Self-Development

Drive & Commitment to Public Service Values

Salary scale

Starting pay will be at the first point of the relevant salary scale unless pay on promotion rules apply. This rate applies to new entrants and will also apply to existing civil or public servants appointed on or after 6 April 1995 and is required to make a personal pension contribution.

The Executive Officer Scale from 1 August 2025

Blended Working – Candidates will be able to apply for Blended Working arrangements.

Annual Leave – The annual leave allowance for the position will be 23, rising to 24 after 5 years’ service and will increase with more service as outlined by the Public Service Stability Agreement. This allowance is subject to the usual conditions regarding the granting of annual leave in the public sector, is based on a five-day week and is exclusive of Ireland statutory public holidays.

Hours

Hours of attendance will be as fixed from time to time but will amount to not less than 35 hours excluding lunch (over a five-day week). The successful candidate will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his/her duties subject to the limits set down in the working time regulations. The grade will attract the elective benefit of flexi time.

Delivery of Results

Takes ownership of tasks and is determined to see them through to a satisfactory conclusion.

Is logical and pragmatic in approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation.

Constructively challenges existing approaches to improve efficient customer service delivery.

Accurately estimates time parameters for project, making contingencies to overcome obstacles.

Minimises errors, reviewing learning and ensuring remedies are in place.

Maximises the input of own team in ensuring effective delivery of results.

Ensures proper service delivery procedures/protocols/reviews are in place and implemented.

Teamwork

Consults and encourages the full engagement of the team, encouraging open and constructive discussions around work issues.

Gets the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise.

Values and supports the development of others and the team.

Encourages and supports new and more effective ways of working.

Deals with tensions within the team in a constructive fashion.

Encourages, listens to and acts on feedback from the team to make improvements.

Actively shares information, knowledge and expertise to help the team to meet its objectives.

Information Management and Processing

Effectively deals with a wide range of information sources, investigating all relevant issues.

Understands the practical implication of information in relation to the broader context in which s/he works – procedures, divisional objectives etc.

Identifies and understands key issues and trends.

Correctly extracts and interprets numerical information, conducting accurate numerical calculations.

Draws accurate conclusions and makes balanced and fair recommendations backed up with evidence.

Interpersonal & Communication Skills

Modifies communication approach to suit the needs of a situation or audience.

Actively listens to the views of others.

Liaises with other groups to gain co-operation.

Negotiates, where necessary, in order to reach a satisfactory outcome.

Maintains a focus on dealing with customers in an effective, efficient and respectful manner.

Is assertive and professional when dealing with challenging issues.

Expresses self in a clear and articulate manner when speaking and in writing.

Specialist Knowledge, Expertise and Self Development

Displays high levels of skills and expertise in own area and provides guidance to colleagues.

Has a clear understanding of the role, objectives and targets and how they support the service delivered by the unit and Department or Organisation and can communicate this to the team.

Leads by example, demonstrating the importance of development by setting time aside for development initiatives for self and the team.

Drive & Commitment to Public Service Values

Is committed to the role, consistently striving to perform at a high level.

Demonstrates flexibility and openness to change.

Is resilient and perseveres to obtain objectives despite obstacles or setbacks.

Ensures that customer service is at the heart of own and team work.

Is personally honest and trustworthy.

Acts with integrity and encourages this in others.