Executive Officer

The Purpose of the Role

Trinity Business School (TBS) seeks to recruit an Executive Officer who will join our Student Support Services team, which is responsible for providing a comprehensive support service to TBS students and those who deliver our programmes. This is a busy role with a specific focus on delivering a world-class experience in relation to programme administration. The position will therefore allow the successful candidate to play an integral role in enhancing the Trinity Business School student experience through a streamlined, customer-focused service.

Context

Trinity Business School is at an advanced stage of a transformative high-growth strategy which began in 2016. Since then, it has been one of the fastest-growing Business Schools in the developed world and has grown by 150%. It has AACSB, AMBA and EQUIS accreditations, placing it amongst a select 1% of business schools in the world who are triple accredited. The delivery of the Trinity Business School strategy involves growth driven primarily through the development of new degree programmes and the expansion of executive education activity.

Business schools operate in a very competitive marketplace, and it is critical that Trinity Business School provides a student experience that is in line with international standards. The successful candidate will report to the Student Support Services Manager and will work closely with members of the Student Support Services team to ensure we offer a distinctive, high-quality student support service.

Main Responsibilities

• Provide exceptional customer service to the School’s undergraduate students, specifically Freshman students.
• Develop a thorough understanding of the School’s programmes, regulations, processes, and policies in order to provide accurate information to students as well as staff who require assistance throughout the year.
• Support the administration of the School’s programmes, which includes:
• Respond to student and staff queries via telephone, email, and in person in a professional manner.
• Act as Committee Secretary for Programme Committees as required.
• Provide students with relevant, accurate, and appropriate information relating to the support services available to them.
• Report any problems or issues that emerge to the Student Support Services Manager.
• Ensure that displayed information (both literature and digital display) is up to date.
• Work collaboratively with colleagues in the Student Support Services team, providing support during busy periods such as orientation and examination periods.
• Maintain the School’s general email accounts.
• Carry out day-to-day administrative tasks.
• Perform other duties as directed by the Business Development & Operations Manager and School Administrative Manager.

Person Requirements

The role-holder will require the following knowledge, skills, and attributes for successful performance in the role.

Qualifications

• Hold a European Computer Driving Licence (ECDL) or equivalent.

Knowledge and Experience

• Knowledge of College’s administrative processes and professional services provisions (desirable).
• Experience in the provision of high-caliber customer support (essential), preferably in higher education (desirable).
• Experience of using MS Office applications (essential).

Skills & Competencies

• Excellent interpersonal skills and service-mindedness with the ability to interface collegially and effectively with others and foster good working relationships (essential).
• Proficient computer skills with a high level of competency in MS Office packages (essential).
• Ability to work as an active, efficient, and helpful team player in a busy work environment (essential).
• Ability to operate flexibly within a busy work environment and shift focus when required.
• Has a “can-do” attitude and is committed to the aspirations of TBS.