F&B Supervisor

Food and Beverage (F&B) Supervisor

SITE: W5 part of the Odyssey Group
LOCATION: Queen’s Quay, Belfast, BT3 9QQ
RESPONSIBLE TO: Food & Beverage Manager
TERMS: 162.5 hrs per month (approx 37.5 hours per week), flexibility is required due to the nature of the role.
DATE: January 2026

OVERALL PURPOSE OF THE JOB:

Reporting to the Food & Beverage Manager the post holder will supervise, train, monitor, measure and develop the Customer Experience in our Food and Beverage areas with a particular focus on our Corporate Conferencing Events. Including but not limited to queue times, product quality and speed of service, staff engagement as well as complaint management.

​​​​​​​Essential Criteria

• Minimum of 1 years’ supervisory experience in an F&B environment including public and corporate clients
• An ability to demonstrate a calm approach when dealing with customers whilst providing first class customer service
• Passionate about people - enjoy communicating with customers, clients and team members, supporting the team to evolve and further develop.
• Passionate about Food and Hospitality - a natural flare for customer focus and quality of experience at all levels.
• Ability to work on own initiative while directing colleagues to ensure excellent standards.
• A positive ‘can do’ attitude and willingness to be a proactive member.
• Willingness to be flexible, work flexible hours, including evenings and weekends.

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Salary - £25,068.00 per annum

COMPANY BENEFITS
The Odyssey Group has a range of benefits which it offers to full and part time staff:

• Free car parking.
• 33% Discount in the W5 cafe, including coffee and 10% discount in the W5 shop.
• Complimentary tickets to Belfast Giants and friends and family access to W5.
• Holidays commence at 31 days per year rising to 34 [prorata for part time staff.]
• Company paid social events.
• Contributory pension scheme, life assurance and paid sickness benefit.
• A comprehensive health cash plan plus Winter Flu Vaccination Scheme.