Facilities Assistant (Mailroom)

ABOUT US:

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate. 

We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients. 

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL! 

ABOUT THE ROLE:

The role of the Facilities Assistant is to assist in all areas of building operations primarily focusing on the mailroom. The Facilities Assistant, will provide support to ensure facilities services are provided in an effective, safe and efficient manner to ensure the smooth and safe running of the client corporate office.

This role is customer facing and client liaison representative for the JLL team and provides high touch support for all employees and supports the overall workplace strategy.

Facilities Assistants are well known and highly visible, serving as the point of contact for employees for workplace services. They anticipate the unexpressed needs of employees and guests, and to the extent within his/her control to do so, drive behavioural changes among the employees relating to workplace strategy or appropriate use of space and amenities. 

WORKING LIFE:

In this role you will be working in the Client’s Dublin Site. You will work over a 5-day week, Monday to Friday onsite. The main business language spoken in the offices is English. Knowledge of English is essential.

What this job involves:

The Facilities Assistant will be responsible to provide superior customer service to meet on-site client’s expectations, engaging with all employees in the building in a warm, professional and polite manner 

Mailroom Activity:

• Receive, sort and deliver packages

• Manage all internal and external shipping/ receiving requests

• Sort and Scan business post

• Manage i-trak mailing system and provide reports where required

• Perform additional requests such as printing, laminating and binding where required

• Maintain a clean and organised mailroom

Customer Service Standards

• Act as first point of contact for occupants and visitors regarding facilities-related queries.

• Respond with a professional, courteous, and customer-centric approach.

• Provide clear information on building layout, furniture/equipment use, and services.

Sound like you? To apply you need to have:

• Previous experience of working within a high-profile corporate environment

• Pro-active and hands on – happy to support other Team members.

• Proven ability to build and maintain strong Client relationships.

• Support emergency procedures (fire drills, evacuation assistance, etc.) when required.

• Experience within a large commercial organization would be beneficial

• Excellent people skills and ability to interact with a wide range of client staff and demands 

• Strong PC literacy and proven ability to manage daily activities using various systems. 

• Excellent organizational and communication skill (both written and oral) 

• Must be fluent in English 

• Problem solving & decision-making skills 

• Be customer focused 

• Possess cultural awareness and sensitivity

• Knowledge of Facilities Management processes preferable

• Organizational skills and the ability to priorities a busy workload.

• Minimum two years’ experience in a similar environment

• Drive to meet deadlines, manage time effectively and work in a fast-paced environment.

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JLL is an Equal Opportunities Employer and encourages applications from all sections of the community.

Apply today!