Facilities & Services Executive

Main Responsibilities The Facilities and Services Executive, as well as being part of a team will have specific responsibilities in the area of Soft Services/Hospitality and will be responsible for the day-to-day deployment of Housekeeping and Attendant services across the Premises Areas and ensuring Premises Managers have adequate staffing levels within their area in order to deliver services in line with Estates & Facilities Service Level Agreement. Reporting to the Premises Support Manager, the person appointed will be responsible for the following tasks. General Duties • Assist the Premises Support Manager with the recruitment process. • Keep all SOP’s and training manuals up to date, with Premises Support Manager co-ordinate and schedule staff training and carry out general College, E & F and Premises Services induction for all new staff. • Any other duties that arise as directed by the manager or nominee. Attendant Services • Co-ordinate, roster and deploy attendant supernumerary team and in consultation with Premises Managers ensure attended buildings are appropriately staffed. • Liaise with contract partners to ensure all attendant and back up services are delivered as per agreement, book relief cover when required. • To act as central point for attendant staff allocation/deployment. Hospitality Services • Co-ordinate, roster and deploy housekeeping supernumerary staff in consultation with Premises Managers • New staff induction, uniforms, admin, so staff arrive in premises areas ready for general duties. • With our Housekeeping Supervisors ensure Guest rooms are regularly inspected, materials, consumables and staffing levels are appropriate for this Guest House style accommodation year-round. Ensure Guest Rooms fabric and furnishings are in good order, report on defects and price suitable replacements for approval of the Accommodation Officer. • With Premises Managers, co-ordinate bi-annual inspections of student residence including housekeeping and annual maintenance checks, collate and compile reports. • Liaise with Accommodation office regarding support levels required during the Academic year for residents with specific requirements.

• Act as operational point of contact for college launderettes. • Liaise with Accommodation office, Trinity Hall and logistics for student packs, items for purchasing and delivery. • Supporting Premises Managers as main contact person for residential services during the Academic year. • Managing the Summer Hospitality services, co-ordinate, roster and deploy housekeeping staff working with and leading the team of Housekeeping Supervisors and room checkers, 7 days per week for the summer residential areas, ensure adequate staffing and supervisor levels are delivered by our in house and contract partners in co-ordination with housekeeping supervisors.

Person Requirements The ideal candidate will have a flexible approach to working hours and duties. Have a proven track record of delivering high standards of service and customer care. Be confident, pleasant, and enthusiastic, with an ability to assess situations and make decisions. A willingness to respond quickly to changing priorities of the college community, staff, students, and visitors. The role will include a 5 day over 7-day roster, working 3 weekends out of 4 during the summer months.

Qualifications • Leaving Certificate or equivalent - essential • Ideally the successful candidate will have a qualification in supervisory or management. • 3 years' relevant experience essential in soft services within the hospitality industry, at a senior level. • Committed to ongoing personal and professional development is essential.

Knowledge & Experience • Experience in supervising and leading a team, ability to motivate people (essential) • Proven track record of delivering excellent customer services (essential) • Knowledge of Health and Safety issues • Knowledge of universities policies in particular HR (Human Resources) policies and how they are applied (desirable) • Experience of delivering a range of services to different customer groups (desirable) • Can demonstrate a good understanding of soft services and their role in facilities management Prior work experience in a relevant role.

Skills & Competencies • Proven ability to deal with issues in a pressurized environment whilst delivering quality services. • High level of attention to detail • Possess the ability to be innovative and flexible in the delivery of services with limited resources, be forward thinking and able to anticipate problems before they arise. • Strong leadership, planning skills • Possess the ability to interact with people at all levels, both internal and external to the organization. • Ability to effectively contribute as a member of the FEO and Premises teams. • Flexible approach to working arrangement, meeting strict and tight deadlines. • Information technology – good computer skills, • Excellent written and verbal communication skills.

Personal attributes • Understands the importance of quality service and pro-actively delivers this. • Pays close attention to quality standards. • Takes pride in providing excellent customer service, providing a helpful and courteous approach to colleagues, students, academic staff, and customers. • Committed to achieving results, putting in additional effort as required. • Flexible approach to working hours as the post's demands may require work outside normal working hours. Salary:

 This appointment will be made on the Executive 2 Salary Scale (€ 46,346 - € 51,841 per annum) at a point in line with current Government pay policy. monthly/weekly payscales. (tcd.ie)