Facilities Services Manager

To be responsible for the efficient and timely provision of facilities supplies and services within the office and depot estate. This will be achieved through the effective management of the facilities teams based throughout the region, while working in partnership with other Directorates to enable the Northern Ireland Housing Executive to meet its strategic objectives.

To support the Workspace Services Manager to effectively plan and deliver all necessary supplies and services to the organisation and develop new efficiency strategies to drive a culture of continual improvement.

To support the Workspace Services Manager to deliver best value for money within the respective region by evaluating work practices and continually monitoring existing service delivery, therefore enabling business improvement initiatives to be identified and delivered.

To instil and promote an ethos of continuous improvement within the Team, so that current performance standards can be challenged and improved through new ways of working, without compromising service delivery or control.

To be responsible for the management of operational units and staff to ensure the full range of facilities services are provided within the respective region, including the management of facilities services contracts and other associated contracts, providing compliance with contractual terms and assisting in the renewal of other additional contracts to ensure specifications meet organisational requirements.

To act as the main premises officer in buildings accommodating Facilities and Accommodation Staff.

In conjunction with the Workspace Services Manager, carry out performance review meetings with contractors and suppliers on a regular basis to ensure acceptable levels of service provision throughout the duration of contracts, and ensure suitable governance arrangements are in place for the processing of invoices for payment for a variety of goods and services in a timely manner.

To ensure quarterly workplace inspection reports are collated for onward submission to the Corporate Health and Safety Committee.

To manage the provision of all supplies and services to the respective regional buildings.

To assist the Workspace Services Manager in monitoring energy and utility usage, with particular emphasis on the identification, investigation, implementation, and reporting of energy and utility usage reduction and conservation measures and funding opportunities within the Northern Ireland Housing Executive portfolio, and reporting annual statutory energy usage to Senior Management.

To prepare and provide various reports for Senior Management on the performance and management of all Facilities and Accommodation Services activities.

To monitor and manage income and expenditure budgets within the respective region and contribute to Business Plans and Departmental Strategy relevant to the work of the Facilities and Accommodation Department.

To provide advice, assistance, support, and guidance to staff in relation to daily priorities and ensure staff are continually briefed on priorities, targets, and current performance objectives.

To manage the team according to the principles of performance management, attendance management, and personal development.

To undertake staff performance reviews, including setting performance and development objectives and ensuring relevant learning opportunities are provided.

To ensure compliance with all Human Resources related policies and procedures.

To ensure good governance within the Department, including compliance with key governance policies and procedures, including management of relevant budgets.

To ensure the effective and efficient management of the Department and that the required support and solutions are provided to staff and customers in a timely and professional manner.

To prepare appropriate business cases, tenders, and quotations, in line with financial and procurement regulations, policies, and procedures and corporate timescales.

To provide a high level of internal and external customer service, including taking ownership of customer queries and complaints and following issues through to completion.

To ensure continued and effective working relationships with key internal and external stakeholders.

To represent the Workspace Services Manager and provide support and cover for other members of the Facilities and Accommodation team to ensure resilience as far as practicable.

To undertake the duties in such a way as to enhance and protect the reputation and public profile of the Housing Executive.

To comply with and implement all Housing Executive frameworks, policies, and procedures, including but not limited to those relating to legal requirements such as equality, health and safety, and information governance.

To promote, uphold, and implement all Northern Ireland Housing Executive policies, plans, and procedures, ensuring policy requirements and timescales are adhered to.

To direct and signpost managers and officers to the appropriate source for issues outside the remit of this post.

To participate as directed in the Northern Ireland Housing Executive resourcing activity in line with Northern Ireland Housing Executive Resourcing Policies and Procedures.

To undertake project work as directed by the Assistant Director of Facilities and Accommodation using the principles of good project management and in line with Northern Ireland Housing Executive practice.

To undertake any other duties which may be assigned to meet organisational need and the change agenda and which are reasonably regarded as within the nature of the duties, responsibilities, and grade of the post as defined.

Candidates must possess a current driving licence or have access to a form of transport that enables them to meet the requirements of the post in full.