Fees Manager

Join Kids Inc

At Kids Inc, we are committed to providing a caring, enriching, nurturing, and safe environment where every child can learn, develop, and reach their full potential.

We are now seeking an experienced, organised, and people-focused Fees Manager to lead the day-to-day operation of our Fees Department. This is an excellent opportunity for someone with a strong background in finance, accounting, or financial administration who enjoys leading people, improving processes, and delivering an excellent customer experience.

This is an exciting opportunity to take ownership of an established department and play a key role in shaping how the Fees Team operates as Kids Inc continues to grow.

About the Role

As Fees Manager, you will lead the day-to-day operation of the Fees Department, overseeing the administration, collection, and management of afterschool fees across all Kids Inc programmes.

You will provide leadership, support, and development to the Fees Team, ensuring an efficient, accurate, and customer-focused service. You will also be responsible for maintaining high standards of financial administration, monitoring fee collection, and identifying opportunities to improve processes and enhance the customer experience.

You will act as a key point of contact for parents and guardians in relation to afterschool fees, providing clear, professional, and timely support.

The ideal candidate will have previous experience in finance, accounting, billing, or financial administration, together with proven experience leading or managing a team.

Key Responsibilities

Leadership

• Lead, manage, support, and develop the Fees Team
• Allocate workloads, monitor performance, and support the professional development of team members
• Foster a collaborative, positive, and high-performing team culture
• Ensure the team consistently delivers high standards of customer service
• Identify and implement improvements to departmental processes, systems, and customer experience

Finance & Operations

• Oversee the administration, collection, and processing of fees for children enrolled in afterschool programmes and camps
• Ensure fees are invoiced, collected, and recorded accurately and on time
• Monitor outstanding balances and ensure appropriate follow-up is completed
• Maintain accurate and confidential financial records
• Prepare reports on fee collection, outstanding balances, and payment trends
• Act as a key point of contact for parents and guardians regarding billing, fee queries, and payments
• Work closely with internal teams to process refunds, adjustments, reconciliations, and other financial transactions
• Ensure compliance with internal controls, company policies, and financial procedures
• Identify opportunities to improve efficiency and streamline financial processes

About You

We are looking for an experienced people manager with a strong finance background, excellent organisational skills, and a passion for delivering outstanding customer service.

You will ideally have:

• Previous experience in finance, accounting, billing, accounts receivable, or financial administration
• Proven experience leading, managing, coaching, and developing a team
• A strong understanding of financial administration, invoicing, payment processing, and reconciliations
• Excellent organisational skills and exceptional attention to detail
• Experience managing high-volume financial and administrative workloads accurately
• Strong working knowledge of Microsoft Office, particularly Excel
• Excellent verbal and written communication skills
• A professional and customer-focused approach
• The ability to manage confidential information with discretion
• Strong problem-solving skills and the ability to prioritise effectively in a fast-paced environment

Desirable Experience

• Experience working in a childcare, education, or service-based environment
• Experience using finance, billing, or ERP systems
• Experience dealing directly with customers and managing a high volume of queries
• A relevant finance or accounting qualification

Why Join Kids Inc?

• Lead an established department within one of Ireland's leading childcare providers
• Be part of a supportive and collaborative Head Office team
• Play a key role in improving systems and shaping the future of the Fees Department
• Ongoing opportunities for professional development and career progression
• Make a meaningful impact while supporting families across our nationwide services

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