Fellows and Members Officer

About the Post:

The Fellows & Members Officer plays a key role within the Faculty of Nursing & Midwifery, contributing to the recruitment, engagement, retention and support of over 800 Fellows and Members of the Faculty of Nursing & Midwifery community.

This role supports the delivery of a high-quality membership experience, including the Fellowship exam and nomination process, annual renewal and Good Standing process, membership services, events, communications, and targeted engagement initiatives. The primary objective of this position is to drive a strong and engaged community of Faculty Fellows and Members.

Spanning operational delivery and community development, the post holder will support the enhancement of engagement activities, contribute to the evolution of membership benefits and services, and assist in strengthening relationships across the Faculty's national and international networks. The role is integral to increasing connectivity, loyalty and pride among Fellows and Members, while supporting membership income and engagement objectives.

The post holder will ensure that all engagement, community building and development activity aligns with and contributes to the objectives of the Faculty of Nursing & Midwifery Strategic Plan.

The post will require travel nationally and/or internationally.

Job ResponsibilitiesFellowship Processes & Onboarding

• Lead administrative processes relating to Fellowship and Membership admission routes, including the Fellowship application and viva examination process, nomination pathways, and related assessments.
• Prepare, issue and collate associated documentation, including but not limited to advertising material, supporting documentation, portfolios, examination scripts and ratification letters using AI tools where appropriate.
• Liaise with relevant internal teams to support Fellowship and Membership webinars and Faculty conferring ceremonies, providing accurate and timely information regarding Fellows and Members.
• Ensure accurate records of all new Fellows and Members on the CRM system, ensuring data completeness and quality.
• Communicate proactively with the Faculty Board, applicants, nominees, and new Fellows/Members, providing guidance on processes, timelines and requirements.
• Manage the complimentary one-year membership of Sigma International for new Fellows annually and act as liaison with the Irish chapter of Sigma.
• Lead the ongoing development of Fellowship and Membership pathways and processes to ensure a clear, positive, member-centred experience.

Membership Support & Services (Retention)

• Drive the recruitment and retention plan for Faculty Fellowship and Membership.
• Deliver a high-quality first point of contact service for all Fellows and Members, providing timely, professional responses to queries across services, benefits, and processes.
• Manage the annual renewal process, including the Good Standing cycle, contributing to retention and lead the continuous improvement of procedures.
• Ensure the register of Fellows and Members in Good Standing is updated annually.
• Lead the coordination of Fellows & Members benefits and Faculty community awards, promoting awareness, ensuring accessibility and smooth delivery of each offering.
• Record, monitor and report usage of membership benefits and services, contributing insights to the enhancement and relevance of the member offering.
• Ensure member-facing platforms, such as the Faculty website and member portal, are accurate, current and user-friendly.
• Design and develop a dedicated Fellows and Members online platform to support engagement and networking.
• Ensure GDPR-compliant records, including contact details, communication preferences and membership status.
• Lead and manage projects aimed at strengthening the Faculty's member value proposition.

Engagement, Events & Communications

• Deliver an annual Faculty engagement programme, including academic events, networking opportunities, Fellowship-related activities and the annual conference.
• Plan, coordinate and deliver relevant Faculty events (in-person, online, hybrid, national and selected international engagements).
• Contribute to the development of Faculty communications, including annual reports, newsletters, web content, promotional materials, presentations and digital assets.
• Lead engagement campaigns or initiatives designed to increase activity and connection across the Fellows & Members community.
• Manage the capture, analysis and reporting of engagement data and member insights, supporting a data-driven approach to programme planning.
• Propose innovative and creative recruitment strategies for Fellowship and Membership to the Faculty Board and Fellowship and Membership Sub-Committee.
• Liaise with the Executive Vice Deans in relation to engaging Fellows and Members in education and research opportunities.

Relationship & Community Development Support

• Lead the development of a clear Fellows & Members value proposition, including scoping needs with the community, identifying priority areas for engagement, and shaping the foundations for networks, events and future programme development.
• Act as a key liaison point for Fellows and Members, the Faculty and Faculty Board, ensuring meaningful, professional and positive engagement.
• Champion the Fellowship and Membership awards and Faculty community awards at internal and external events, conferences and meetings, representing the Faculty and encouraging prospective applicants to engage with the nomination and examination pathways.
• Collaborate with internal stakeholders within the Faculty and across the University to strengthen the member lifecycle from application to ongoing engagement.
• Coordinate support for Faculty networks, working groups or related committees, where required.
• Build connections across the Faculty's national and international membership, contributing to community-building efforts.

General Duties

• Contribute to the effective operation of the Faculty by supporting improvements to systems, processes and policies.
• Assist with operational and ad hoc projects as required.
• Support budget tracking for specific activities or events, ensuring responsible and efficient use of resources.
• Perform other duties as required to support a dynamic and evolving Faculty environment.

Knowledge & Experience (Essential)

• Strong communication and interpersonal skills, with the proven ability to build relationships and engage senior professionals and a membership community.
• Demonstrated experience in a professional coordination role supporting structured processes and administering programmes end to end (e.g. examinations, nominations, assessments, awards or similar).
• Experience delivering high-quality stakeholder or member support, and implementing engagement activities across professional audiences, from inception to delivery.
• Solid administrative experience, with accuracy, organisation and reliability across documentation, processes and CRM records.
• Ability to operate effectively as part of a team; cooperative and patient, willing to share work and information, and establish rapport.
• A proactive approach to work and strong problem-solving skills.
• Advanced IT user, confident with the Microsoft environment, CRM systems and AI software.
• Strong organisational skills with excellent attention to detail; able to manage multiple priorities and work consistently to deadlines.
• Understanding of GDPR and the handling of confidential information in a membership context.
• Ability to translate Strategic Plan objectives into practical, actionable tasks, ensuring day-to-day work supports the delivery of Faculty priorities.
• Demonstrated ability to work independently and collaboratively in a new and evolving role within a dynamic environment, exercising sound judgement and confidentiality.
• Embodies the values of the Faculty of Nursing & Midwifery and RCSI and is willing to undertake Fellowship/Membership.

Desirable Skills

• Hold a Nurse or Midwife qualification.
• Knowledge of the higher education sector, and a strategic understanding of the pivotal role that community membership plays in meeting strategic objectives.
• Experience networking and relationship building with senior nurses, midwives and/or other health professionals, membership bodies, in a higher education or health-related setting.
• Experience with professional examinations, awards or credentialing processes.
• Experience gathering feedback or scoping needs within a professional community.
• Experience working with national or international professional networks.
• Ability to capture and interpret engagement data and insights to inform actions and improvements.
• Experience planning and delivering high-quality, professional engagement events.

Eligibility to Work in Ireland

Please note that we are unable to offer visa sponsorship for this role. Applicants must have an unrestricted right to work in Ireland.

Employee Benefits

At RCSI, we help care for our people so they can focus on our mission to educate, nurture and discover for the benefit of human health. RCSI goes above and beyond to support its employees, ensuring they have everything they need to thrive both personally and professionally.

Health and Wellbeing

• The Inspire Programme promotes physical and mental wellbeing through the Employee Assistance Programme (EAP) provided by SpectrumLife.
• Past initiatives have included mindfulness workshops, yoga, nutritional advice, financial guidance on mortgages, pensions and health insurance, fitness challenges, baking competitions, weight loss programmes, annual flu vaccination campaigns and more.
• Access to an onsite gym for just €10 per month.

Work-Life Balance

• Flexible working arrangements.
• Study leave.
• Career breaks.
• 20 days annual leave.
• An additional 6.5 university privilege days around the Christmas and Easter periods.

Family Benefits

• Enhanced paid Maternity, Adoptive, Paternity and Surrogacy Leave.
• First two weeks of Parents Leave fully paid.
• Parental Leave available until your child reaches 18 years of age.
• Access to Platform 55 to support staff before, during and after becoming a parent.
• Flexible working arrangements.
• Up to 20% discount on Giraffe crèche services.
• Parents and Carers' Network.

Financial Security

• Automatic enrolment in the Willis Towers Watson pension scheme, with employer contributions increasing based on length of service.
• Death in Service benefit of up to four times annual salary.
• Long-term illness and disability income replacement.
• Free advice on health, motor and home insurance.

Discounted Services

• Discounted GP services.
• TaxSaver commuter tickets.
• Bike to Work Scheme.
• Free eye tests at the National Optometry Centre.
• Discounted parking at St. Stephen's Green/RCSI car park.

Recognition

• Long Service recognition.
• Vice Chancellor Staff Awards.
• Research Day celebrations.

Professional Growth

RCSI's Staff Learning and Development team provides opportunities and support to help colleagues reach their full potential through:

• Comprehensive staff training programmes.
• Management and leadership development.
• Mentoring and coaching.
• Funding support for further study.

Staff Networks

RCSI supports a range of staff networks, including:

• Women's Network.
• Postdoctoral Staff Network.
• Parents & Carers' Network.
• Project Managers' Network.
• LGBTI+ Network.
• Age Friendly Network.

These networks help foster a strong sense of community and inclusivity.

Sports and Social Club

Enjoy a wide variety of activities and events, including:

• Yoga.
• Pilates.
• Fitness classes.
• Social evenings.
• Book Clubs.
• Summer BBQs.
• Taste of Dublin.
• Bloom.
• Dublin Horse Show.
• Dublin Zoo.
• Discounted tickets for shows and events throughout the year.