Field Based Technical Support Specialist

Join Us in Creating a Better Everyday Life!

Be the local IT business partner and work seamlessly with IKEA Digital. Ensure our technology solutions meet high standards to enhance the IKEA shopping experience for customers and co-workers. Maintain, develop, and support robust IT solutions that enhance IKEA's growth and improve life at home.

WHY YOU:

As a field-based Technical Support Specialist, you'll provide professional onsite IT support with high service levels. Join the Digital Team in the UK / IE, supporting IT solutions and staying updated on technology advances. Be part of a global organization with standardized routines, guidelines, and tools.

WHAT YOU NEED TO HAVE:

• 1st/2nd Line Technical Support experience

• Curiosity-driven problem solver with analytical skills

• Effective communication skills for interacting with specialists, colleagues, and customers

• Motivated relationship-builder who establishes key connections

• Ability to work without close supervision, managing your workload effectively

• Practical experience with testing equipment and tools for maintaining data infrastructure

• Computer Networking Skills: LAN/WAN configurations, IP addressing, subnetting, and troubleshooting

• Security Awareness: Basic security practices to protect information

• In-depth understanding of Windows OS, Office 365, MS Teams, Chrome OS, and Active Director

WHAT YOU WILL DO DAY TO DAY:

• Manage IT installations, upgrades, rebuilds, and maintenance activities

• Act as 2nd line support to meet IT Service Level Fulfilment targets

• Perform daily tasks according to procedures, rules, and guidelines

• Provide technical training to end users and act as an IKEA Digital ambassador

• Ensure continuous uptime of onsite IT infrastructure

• Participate in global and local projects

• Solve and prioritize issues, escalating when necessary

• Respond to IT emergencies related to your unit

• Contribute to IT budget planning when required

Come see the wonderful workday where we create a better everyday life for the many!

WHAT YOU NEED TO KNOW:

This full-time role typically involves 39 hours per week, Monday to Friday, flexibly between 7am and 6pm. Occasionally, you may need to work outside these hours, including early mornings, nights, and weekends

You'll be based at IKEA Dublin but will travel to all IKEA sites in Ireland and occasionally Northern Ireland. Overnight stays may be required. A clean driver's license and your own car are essential for this role.

The role of Field Technical Support Specialist Dublin has starting salary from € 40,000.00 plus a car cash allowance.

To enable us to get to know you in the best way, we ask that you please include an up-to-date version of your CV with a cover letter.

Successfully shortlisted candidates will be invited to a virtual interview with the hiring team.

If you have any questions regarding the role or around the recruitment experience, please contact Cheryl Craig.

Our co-workers bring unique ideas and talents to work every day, and we offer a variety of benefits that suit their and their family’s everyday needs. Read more about the wonderful IKEA every day here: https://www.ikea.com/gb/en/this-is-ikea/work-with-us/

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make a great idea a reality. We welcome candidates from all walks of life to join us, where we feel valued for our uniqueness and recognized for our diverse talents.

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