Field Service Engineer Costa Express

Field Service Engineer – Costa Express Northern Ireland region

Working for one of the world’s leading coffee brands, you will take responsibility for our Costa Express machines, carrying out repairs and maintenance to keep our equipment trading to the highest possible standards.

You will have the chance to make a difference every day and take pride in supporting our valued partners.

We offer market leading training to develop you, teach new skills and immerse you in the Costa way.

A bit about the role...

Working as part of a dedicated field service team, you’ll have accountability of the Costa Express equipment in your region, carrying out a range of repair and preventative maintenance work. Some of the key responsibilities include:

· Attend sites within an agreed SLA & complete Brand Standards checks.

· Diagnose faults, repair, or replace equipment to Brand guidelines.

· Follow all documented processes to optimize machine reliability.

· Effective communication of issues, problems, or solutions through escalation points.

· Adherence to Warranty and Returns procedures.

· Demonstrate first class customer service, driving warmth and loyalty in our partnerships.

· Working 1/4 weekends on a rotational basis [Only ever working 5 days per week]

A bit about you…

To succeed with us here at Kashmiri Foods Ireland Ltd / Costa Express, it is important that you embrace our values and enjoy working with diverse and committed colleagues. In addition, we would look for the following:

· Determination to keep our equipment operating as effectively and efficiently as possible.

· Ability to prioritize your workload in an organized and agile manner.

· Excellent planning and diary management skills.

· A natural problem solver, energized by curiosity, learning and continuous improvement.

· A real passion for customer satisfaction, and not settling for less than the best.

· Experience of testing and repairing service equipment

· Basic electrical engineering and able to handle and work with a variety of different tools.

· Prior Knowledge of coffee/vending equipment would be an advantage.

Our Training…

It’s very important to us here at Kashmiri Foods Ireland Ltd / Costa Express that you receive the best possible training. Investing in our Field Service Engineers training is critical to our growth.

We have a world class academy which delivers a 6-week program that showcases all our fleet and immerses you in our Brand. Over your first 6 weeks, you will join our Technical Trainers and receive in depth training from calibrating our coffee, steaming the milk to diagnosing a fault and fully servicing our machines.

You will be supported by our champions in the field and have a great digital platform with easy access to learn more.

What we can offer...

We’re on an exceptional adventure and can offer a truly purpose led career.

· Flexibility in the role, Flexible working times, 42.5 hours per week 5 days over 7 (No Sundays) Standard 8am - 5pm

· A fully expensed company van – Fully loaded with everything you need to complete your duties.

· Uniform & Tool Kit

· Phone, Laptop and Tablet

· Fuel Card

· Competitive salary DOE

· Full time role

· Costa Coffee Field team

·

Location – Northern Ireland

Job Types: Full-time, Permanent

Salary: £

Benefits:

· Flexible schedule

Schedule:

· Monday to Friday

· Weekend availability

Experience:

· Electrical: 1 year (preferred)

· Field based: 2 years (preferred)

· Plumbing: 1 year (preferred)