Finance Administration Executive

Main Purpose of Job:

We are currently recruiting for a Finance Administration Executive to join the Connolly Motor Group, within the Sales Team on site VW Sligo.This will require the successful candidate to work with individual customers to understand their needs and maximise the sales and profitability of income from finance, warranty and credit protection insurance products.

Role Responsibilities:

• Builds rapport and qualifies the customer’s requirements
• Demonstrates the most suitable options to the customer, understanding and adapting to their buying strategy in regards to appropriate finance, warranty or insurance packages
• Agrees the details of the sale
• Checks the credit status of each customer and proposes the customer to finance providers in accordance with company policies
• Establishes the details for any vehicle purchased or obtained by Connolly Motor Group
• Agrees the payment method with the customer, completing all relevant administration in accordance with provider policy and current legislation
• Manages performance to achieve key targets and deliver continuous improvement
• Monitors own performance against agreed sales targets, working with their line manager to review progress and develop action plans where appropriate
• Works with colleagues and other teams across the locations to provide a seamless service to customers
• Ensure customer satisfaction and retention (e.g. new sales to existing customers)
• Understanding of GDPR implications

Skills and Competencies:

• QFA Qualification is a distinct advantage but not essential
• Minimum of 2 years’ experience in a similar role is a distinct advantage but not essential
• Strong communication skills with customers, colleagues, finance providers and the manufacturer
• Proficient in Microsoft Office Package (Word, Excel, Email)
• Experience of using Kerridge (CRM System) – Desirable not essential
• Strong numerical skills
• Ability to present and sell the unique selling points of all products
• Possess strong attention to detail with administrative functions
• Time Management skills -Work independently in a busy, active environment, managing own time and workflow
• Strong problem-solving ability to identify and resolve queries in a professional in a timely manner
• Present a professional image to both internal and external customers, through attitude, behaviour and personal appearance
• Full clean driver’s license is essential

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