Finance Officer

Salary: Scale 5 SCP 14-19 £28,624 - £31,067 per annum Hours: 37 hours per week, Monday – Friday 9.00 am – 5.00 pm. A flexible working hours scheme in operation. The postholder may be required to work additional hours and outside normal working hours to meet the needs of the post. JOB PURPOSE: The postholder will be responsible for a wide range of duties and will report directly to the System Support Officer. They will be required to provide assistance in the design, implementation, training, maintenance and support of Finance software applications, and associated data. The postholder will also be required to assist with the input, collation and provision of accurate, timely and relevant financial information for Council officers.

MAIN DUTIES & RESPONSIBILITIES 1. Assist in the configuration, deployment and maintenance of the computerised Finance Software system. 2. Assist with the integrity of the system security and levels within the authorisations and all structures. 3. Provide first point of contact advice and support via the helpdesk on finance software applications to finance system users. 4. Maintain a record and report on the helpdesk issues relating to the finance software. 5. Assist in maintaining an efficient and effective user support function, ensuring that finance software and application problems and faults are fully documented, and appropriate corrective measures are taken and liaise with the external finance software helpdesk package providers to resolve issues. 6. Assist and work in conjunction with the finance software provider including interrogation of the system, running reports and inquiries to identify and resolve system issues and update support documents for future reference. 7. Assist in the creation and delivery of the training programme for officers and managers across the Council on the finance system, including producing and maintaining training documents. 8. Provide first point of contact for users regarding training and support issues, assisting in and facilitating, as and when required, the training of end users who require Finance software familiarisation, instruction, and training on the software system and related packages. 9. Assist in the implementation of software upgrades, third party imports/integrations and any testing associated with developing issues and provide information to the external provider on progress and issues arising. 10. Liaise with the ICT section in relation to any relevant finance software issues. 11. Assist in the development and maintenance of procedure documents and user manuals in relation to the finance system software. 12. Assist with and participate in clearing down and purging old data to ensure the system is holding relevant, accurate, timely and up to date information. 13. Provide regular feedback to the System Support Officer on issues arising through the helpdesk and particularly with regards to repetitive issues that may need to be investigated further by the external system provider. 14. Provide support to the System Support Officer in the creation of system reports regarding the provision of financial management information. 15. Assist with and participate in month-end and year-end closedown routines within the finance team, on occasions as required. 16. Assist with the input of information to the general ledger system on an ad-hoc basis. 17. Provide cover for Finance Officers as required. 18. Assist in the collation and provision of accurate, timely and relevant financial information to officers of the Council as required. 19. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. Qualifications and training • Five GCSE’s (Grades A – C) or equivalent/comparable including English Language and Mathematics. Experience

• One years’ relevant experience to include at least 3 of the following: ▪ Front line service desk experience; ▪ System configuration; ▪ Processing financial transactions; ▪ Provision of training and training material; ▪ Regular use of a computerised finance system. Key skills, knowledge and attributes • Awareness of the technical aspects of Finance systems, finance transactions and configurations; • Ability to work as part of a team; • Well-developed customer service skills; • Ability to build relationships with officers at all levels; • Ability to deal with and resolve issues using personal and professional judgement; • High degree of self-motivation and initiative; • Excellent communication skills; • Able to organise and prioritise work; • Ability to undertake multiple tasks with minimal supervision; • Ability to work under pressure; • Ability to exercise tact and discretion in relation to confidential matters. • Competent in the use of Microsoft Office packages. Driving

Access to a form of transport which will permit the post holder to carry out the duties of the post in full. Working Arrangements/Flexibility 37 hours per week, Monday – Friday 9.00 am – 5.00 pm. A flexible working hours scheme in operation. The postholder may be required to work additional hours and outside normal working hours to meet the needs of the post.