Finance Support Officer

Role Requirement 1

Programme Funding Management and Service Development

• Support the processing of grant applications and payments.
• Assist in payment of funds to beneficiary groups via payment set up and other data inputs to Sun Accounts System to facilitate payment run process.
• Process and review financial reports submitted by beneficiary groups for accuracy, completeness and compliance with relevant programme rules and grant regulation.
• Carry out administrative and transaction testing on grant expenditure
• Respond to internal/external queries and information requests, as appropriate in relation to operational activities
• Support UAT testing and execution.
• Data entry on My Pobal and all data management functions and support any quality improvement processes in this regard
• Work in collaboration with Development/Delivery Unit to ensure smooth and efficient upstream and downstream processes
• Implement and adopt policies and procedures and provide feedback for process improvement
• Financially appraise and process applications as required.

Role Requirement 2

Administration/Operations Support

• Ensure efficient and effective processing of grant queries, cases and phone calls.
• Work in collaboration with Development/Delivery Teams to ensure smooth and efficient upstream and downstream processes.
• Assist in the identification and reporting of issues of risk and complete follow up activities in relation to compliance reports.
• Appraise and review applications as required.
• Organise and document internal and external meetings, develop agenda, send out reminders, distribute minutes and provide follow-up.
• Provide excellent customer service to customers through management, phone calls, good communications and case management.

Role Requirement 3

Team Support

• Engage in daily support and communications within the team so that all customer queries are actioned and resolved in a timely, efficient and knowledgeable manner.
• Provide regular updates to the relevant staff members on the processes' status.
• Act as a point of support and advise where other team members require additional assistance to manage particular customer issues and requirements.
• Support other functions across Social Inclusion and Employment when required and as business needs dictate.
• Support the development of knowledge through effective team communication and feedback to include standardised responses to issues and queries.
• Work in other units as required and business needs dictate.

Role Requirement 4

Service Excellence

• Utilise relevant methods, tools and processes to meet and exceed customer needs.
• Support organisational change and demonstrate flexibility in adapting to service needs.
• Participate in training/educational opportunities and provide feedback on opportunities to expand own and team skillsets.
• Engage with existing quality measures and be accountable for own performance against these.
• Provide ongoing evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to customers.

Required Experience

• At least 1 years’ financial management/administration experience
• Strong organisational skills
• Proficient in MS packages e.g. Word, Excel, Outlook coupled with CRM, programme databases, SharePoint portals
• A proven customer service ethos with strong relationship building skills across business teams and external stakeholders
• Knowledge of workings of the community/voluntary/public sector is desirable

Qualifications

• Business/Finance administration 3rd level qualification (certificate, diploma etc) is desirable.
• Microsoft software packages (ECDL or equivalent) to QQI level 6 minimum required.

CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.