First-Line IT Support

Company Overview

Keary’s Motor Group is Ireland’s largest family-owned motor group, with 15 dealerships in Dublin, Cork Limerick and Galway. Our people come first, as we strive to recruit and retain the best people to meet our customers’ high expectations when buying and servicing their car, bike or van from Kearys.

With award-winning sales staff, dedicated financial advisors, a superb aftersales department, and a first-class business development centre, we are passionate about providing exemplary customer care. Working as a team we strive to achieve exceptional standards in this area, placing a strong emphasis on staff training, together with considerable facility development, which remains on-going.

Kearys Motor Group’s dedication to excellence and its strong reputation as an outstanding employer are perfectly aligned with the company’s core values – The Keary Way. The Keary Way comprises of three core pillars: People First, Customer Driven, and Professional.

Role Overview

Kearys Motor Group is looking for top calibre candidates to join its winning team. We are currently seeking to recruit a First-Line IT Support to join our dynamic, growing team based in BMW Little Island, Cork.

Looking to move your career into next gear? Apply today to be a part of our success story.

Role Responsibilities:

• Providing remote and on-site technical support to end-users across all dealership locations.
• Administering core Active Directory tasks, including user creation, password resets, and GPO updates.
• Deploying laptops/desktops, including reimaging, configuration, and software setup.
• Preparing and supporting IT hardware including desktops, laptops, tablets, mobile phones, and desk phones.
• Assisting with Microsoft Azure services under the guidance of senior engineers and external vendors.
• Monitoring backup jobs and performing restore tasks when required.
• Troubleshooting and maintaining printers and MFDs across sites.
• Responding to helpdesk tickets and service desk calls, ensuring timely resolution or escalation.
• Tracking and managing IT hardware inventory, with accurate documentation of deployments and ownership.
• Maintaining technical documentation and knowledge base articles for recurring issues and support procedures.
• Performing basic network troubleshooting and escalating more complex issues to MSPs or vendors.
• Supporting regular patching, updates, and maintenance tasks across supported devices.
• Ensuring workspaces are IT-ready, clean, and functionally maintained.
• Coordinating IT procurement by assisting with ordering hardware/software and liaising with suppliers.
• Undertaking miscellaneous IT duties as directed, including: Cleaning and organizing equipment, Relocating or setting up IT assets
• General IT housekeeping and maintenance
• Consistently delivering services in a courteous, professional, and solution-oriented manner.
• Adhering to all reasonable instructions issued by the Director of IT.

Role Requirements:

• IT related qualification or experience in the field.
• Ability to multitask and prioritise issues.
• Excellent communication and documentation skills.
• Attention to detail and accuracy.
• Ability to take initiative to identify and drive improvements.

Benefits

Why work with us?

• 31 Days Paid Leave (inclusive of public holidays)
• Company Pension
• Healthcare Scheme
• Employee Volunteer Day
• 2 Company Days
• Bike to Work Scheme
• Referral Bonus
• Milestone Programme
• Professional & Personal Development
• Rewards & Recognition
• Employee Wellbeing Programme
• 24/7 Employee Assistance Programme
• Death in Service Benefit
• Long Term Disability Scheme
• Tax Saver scheme
• Employee Recognition Programme
• Sports and Social Club

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