First Response Administrator

First Response Administrator – Part Time – 20 hours per week

Remote based – with 1 day in the office every other week

Cheltenham

Arc Legal Group, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions, and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.

We are looking for a First Response Administrator to join our team, on a part-time basis.

The First Response Administrator will be the first point of contact on behalf of the business, adhering to service level agreements, policies and procedures at all times.

Day to day activities:

· Answer calls within contractual service level agreements, directing callers to appropriate people and resolving questions and issues.

· Action emails and deal with correspondence within service level agreements.

· Handle customer inquiries both telephonically, email and web chat in a courteous and helpful manner and ensure that all information is obtained and communicated correctly.

· Sign post customers to relevant departments calmly and professionally.

· Understand and embrace the concept of “excellent customer service”

As part of our collaborative and supportive team, you will help us deliver on our promise of dependability. We pride ourselves on promoting from within and providing opportunities for professional growth.

The ideal candidate is someone with a strong work ethic who is self-motivated and able to work independently to achieve results.

This position requires you to work 20 hrs/week – set days part-time over a 2 week rota pattern:

Week 1:

Mon – 4pm to 8pm

Tues – 4pm to 8pm

Weds - Off

Thurs - 3pm to 8pm

Fri - 3pm to 8pm

Sat - 9am to 1pm

Week 2:

Mon – 4pm to 8pm

Tues – 4pm to 8pm

Weds – 10am to 3pm (Office based)

Thurs – 10am to 3pm

Fri – 3pm to 8pm

Sat - Off

There may be some flexibility on the above working pattern, so do get in touch to discuss further if interested.

This is a part-time position, 20 hours per week, with a competitive compensation package including a shift allowance and bonus.

Along with basic contractual benefits, such as 25 days holidays and pension, we offer a host of other benefits including free insurances (Life Assurance, Income Protection and Travel), a free FitBit, free fruit delivered to the office twice a week, 24/7 virtual GP support and free parking.

If this is of interest, please submit your CV and we will get in touch.