First Response Administrator

First Response Administrator

Office based 37.5 hours pw (optional Hybrid working after 6 months)

Colchester

Arc Legal Group, an AmTrust International business, is a specialist provider of legal expenses insurance and related services. We work with insurers, intermediaries, financial institutions, and affinity groups, focusing upon delivering bespoke solutions providing 'best in market' legal advice and case handling.

We are looking for a First Response Administrator to join our busy team in Colchester.

The First Response Administrator will be the first point of contact on behalf of the business dealing with a wide variety of calls, web chat and email from our clients and customers alike – an exciting role and a great opportunity to develop knowledge and skills within Insurance Claims.

Strong customer service skills are essential, a background in Insurance Claims would be an advantage, but is not essential, as full training is provided. Candidates possessing a strong work ethic and the attitude to learn and develop will do well here.

Day to day activities:

· Answer calls within contractual service level agreements, directing callers to appropriate people and resolving questions and issues.

· Action emails and deal with correspondence within service level agreements.

· Validate and set up new claims quickly and accurately within service level agreements.

· Handle customer inquiries both telephonically, email and web chat in a courteous and helpful manner and ensure that all information is obtained and communicated correctly.

· Sign post customers to relevant departments calmly and professionally.

· Understand and embrace the concept of “excellent customer service”

As part of our collaborative and supportive team, you will help us deliver on our promise of dependability. We pride ourselves on promoting from within and providing opportunities for professional growth.

The role is a full-time role with the following rotating shift pattern:

Week 1: Mon – Fri 8am to 4.30pm

Week 2: Mon – Fri 9am to 5.30pm

The roles comes with a competitive compensation package.

Along with basic contractual benefits, such as 25 plus days holidays and pension, we offer a host of other benefits including free insurances (Life Assurance, Income Protection and Travel), a free FitBit, free fruit delivered to the office twice a week, 24/7 virtual GP support Insurer Discounts, Subsided Gym offers and free parking.

If this is of interest apply today! Please submit your CV and we will get in touch.