Fitness Advisor

Salary:

Scale 5 SCP 14–19, namely £29,540–£32,061 per annum, pro rata for part time staff (Full Time Equivalent is 37 hours per week), plus shift allowance and weekend enhancement.

Hours:

30 hours per week Monday and Sunday. Evening working will be required given the operational hours of the Centre. The post holder will be required to work outside normal hours including public holidays, evenings and weekends to facilitate the needs of the Service.

JOB PURPOSE:

Committing to the one-team ethos, you will be flexible and collaborative and you will actively support all colleagues and other activities necessary to deliver the service objectives.

As a Fitness Advisor, you will implement the Council’s Fitness, Education, Rehabilitation, Nutrition (FERN) Strategy and Plans, both inside and outside of the Gym environment.

MAIN DUTIES AND RESPONSIBILITIES:

Provide support, guidance and encouragement to gym users on how to use equipment, ensuring a safe and enjoyable fitness session.

Provide customer inductions, exercise programmes and instruction on all aspects of fitness.

Monitor programmes and performance of all customers using the NAP model (Name, Aspiration & Performance) within the Gym environment.

Make all customers feel welcome and comfortable and they are benefiting from the services provided in the Gym/Centre.

Conduct facility tours.

Clean and perform daily checks on equipment and complete associated records.

Organise and deliver systems/events to enhance the social aspect of physical activity and the Centre and help to create an atmosphere where people interact and feel a sense of belonging.

Actively engage with customers to maximise retention of members/users.

Deliver presentations and talks, at external locations, to community groups of all ages and abilities to promote healthy living and well-being and transfer knowledge in these areas to positively impact on citizens lifestyles (FERN).

Working with GP Referral colleagues as required, participate in the GP Referral Scheme and other public health initiatives and deliver FERN advice to customers who are recovering from poor health and injury.

Deliver nutrition information to customers, as trained and appropriate, to make a positive impact on their health and wellbeing.

Assist with the processing of Centre memberships.

Conduct exit interviews/surveys with leaving members to understand issues around customer retention.

Promote and/or sell all products and activities within the Centre and within the Leisure Services portfolio.

Remain fully conversant with all emergency procedures and take part in emergency situations, providing emergency care as required.

Provide cover for Exercise Class Instructors, as required.

Be flexible and collaborative and actively support all colleagues and other activities or processes which impact on the performance of the Centre.

Qualifications and Training

• A recognised Fitness (Level 2) qualification.

• A recognised relevant coaching/group exercise qualification.

• GP referral qualification.

Experience

• One year’s experience in each of the following:

▪ Working directly with the public within a customer-facing capacity.

▪ Maintaining accurate records.

▪ Completing facility or equipment checks.

Key Skills, Knowledge and Attributes

• Excellent oral and written communication skills.

• Ability to achieve positive results through influencing and interpersonal skills.

• Customer care skills.

• Ability to work as part of a team.

• Ability to work on own initiative.

• Ability to handle sensitive or difficult situations appropriately.

• Competent in the use of IT.

• Understanding of health and safety requirements.

• Flexible approach to work demands.

Working Arrangements / Flexibility

30 hours per week. The post holder will be required to work outside normal hours including Bank Holidays, evenings and weekends.