Fleet Service Advisor

Are you passionate about delivering the best service for customers at all stages of their sales journey?

The ideal person will have/be:

• Business standard IT skills including Microsoft Word, Outlook and Excel.

• Excellent communication and customer service skills.

• Able to gain credibility and establish strong working relationships with our clients.

• A well-organised individual with excellent time management, organisational and prioritisation skills.

• Educated to a GCSE level or equivalent with minimum grade C in Maths and English.

• Well-presented application form – fully completed.

• Full driving licence.

• Previous experience in a rental company, car dealer or motor trade.

• Previous experience in a service department, admin role or CRM booking team in a car dealership.

If you think you can demonstrate these skills, we want to hear from you. If successful, we can offer outstanding career opportunities.

Key Responsibilities

• Authorise mechanical repairs via the generic fleet platform known as the 1link.

• As part of a team, manage all incoming calls and emails to the Fleet Department.

• Handle delays related to vehicle off-road repairs and open cases with manufacturers.

• Arrange and authorise rental bookings through Hire Network.

• Manage rental vehicle issues including damages, penalty notices, and speeding fines.

• Process Road Fund Licences (RFL) and MOTs.

• Input invoices and process recharges, obtaining order numbers where necessary.

• Run weekly and monthly reports as instructed.

Key Responsibilities continued

• Manage in-house courtesy vehicles using CTS.

• Process PCNs via Fleetworks.

• Import and upload rental invoice data files into Jaama Key2, our accounting system.

• Attend monthly Enterprise statement review meetings.

• Administer data within Agnew Fleet Manager as directed by your line manager.

• Perform general office duties.

• Coordinate vehicle repairs and maintenance, liaising with service providers to ensure vehicles are safe and roadworthy.

• Maintain accurate records of vehicle details, repairs and movements.

• Complete travel abroad applications.

• Collaborate with other departments, such as Finance and Disposals, to support fleet-related business objectives.

These tasks require attention to detail, strong organisational skills and the ability to multitask effectively. Effective communication and problem-solving skills are also essential in this role.

Health & Safety Responsibilities

• Actively uphold the Company’s Health and Safety Policy.

• Comply with all relevant legislation as outlined in the Company Handbook.