Food & Beverage Manager

The Bridge House Hotel, a busy and well-established 4-star family-run hotel, is seeking a highly skilled and experienced Food & Beverage Manager to oversee and manage all aspects of our food service operations. As the Food & Beverage Manager, you will be responsible for ensuring the highest level of guest satisfaction by delivering exceptional food and beverage experiences. This role requires strong leadership abilities, a keen attention to detail, and a passion for providing outstanding customer service.

Responsibilities:

Food Service Operations Management:

• Plan, organize, and supervise all food service operations within the hotel, including restaurants, bars, room service, banquets, and catering.
• Ensure compliance with health and safety regulations, maintaining cleanliness, and promoting a safe working environment.
• Monitor and control food and beverage costs, inventory levels, and quality standards to maximize profitability.
• Collaborate with the Executive Chef to develop menus, recipes, and innovative food concepts that meet guest expectations and adhere to the hotel's standards.

Team Management and Development:

• Recruit, train, and motivate a skilled team of food service professionals, including waitstaff, bartenders, and support staff.
• Provide ongoing coaching, feedback, and performance evaluations to ensure high levels of productivity, professionalism, and guest satisfaction.
• Foster a positive work environment that encourages teamwork, open communication, and continuous improvement.
• Develop and implement training programs to enhance employee skills, product knowledge, and service standards.

Guest Experience Enhancement:

• Maintain a strong focus on customer service, ensuring that all guests receive prompt, friendly, and personalized attention.
• Handle guest inquiries, complaints, and special requests in a professional and timely manner, aiming for swift resolution and complete guest satisfaction.
• Regularly interact with guests to gather feedback, identify areas for improvement, and implement appropriate measures to exceed guest expectations.
• Continuously monitor industry trends and competitor activities to introduce new concepts and enhance the overall guest experience.

Financial Management:

• Prepare and manage annual budgets for food and beverage operations, monitoring expenses, and revenue streams to achieve financial targets.
• Analyse financial reports, sales data, and cost-control measures to identify areas of improvement and implement corrective actions as necessary.
• Collaborate with the hotel's management team to develop pricing strategies, promotional activities, and revenue optimization initiatives.

Ideal Candidate:

• A minimum of 5 years of progressive experience in food service management, preferably in a similar upscale hotel environment.
• Strong knowledge of food and beverage operations, including restaurant service, banquet functions, and catering services.
• Excellent leadership and interpersonal skills with the ability to inspire and motivate a diverse team.
• Exceptional customer service and problem-solving abilities with a guest-oriented mindset.
• Sound financial acumen with experience in budgeting, cost control, and revenue management.
• Knowledge of health and safety regulations and best practices in food handling and sanitation.
• Excellent communication skills, both verbal and written.
• Proficiency in computer systems and software used in the hospitality industry.
• Flexibility to work evenings, weekends, and holidays as needed.
• If you are a dedicated and dynamic individual with a passion for delivering exceptional food and beverage experiences in a fast-paced hotel environment, we invite you to apply for this position. Join our team and contribute to the success of our renowned establishment by ensuring memorable dining experiences for our valued guests.