Front Desk Receptionist

O’Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and CastleIsland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence. Awarded a ‘Great Place to Work’ in December 2023 – 2024 and Green Hospitality Certified.

The Killarney Plaza Hotel & Spa, is a 198 bedroom 4* Hotel located in the heart of Killarney and is part of the O’Donoghue Ring Collection. The team at The Killarney Plaza Hotel are seeking an experienced Front Desk Receptionist to join their team on a full-time basis, all year round. The candidate must be available to work a variety of shifts on 5 days over 7, including weekends.

What you'll do:

• Manage all reception duties, working as part of the wider Front Office Team.
• Ensure the guests are completely satisfied through the prompt handling of guest queries in a friendly and efficient manner.
• Anticipate guest's needs and ensure that service is provided to the level they require and beyond their expectations.
• Strong knowledge and understanding of all standards of performance and delivery within all front office departments.
• Answer the switchboard and hotel telephone as per the company standard of service.
• Develop a strong working relationship with colleagues in your department and related departments.

About you:

• Previous experience in a similar role in a 4* or 5* is an advantage.
• A team player with the ability to multi-task in a fast-paced environment.
• Detail orientated, with the desire to progress within the luxury hospitality market.
• Must possess excellent communication and interpersonal skills.
• A knowledge of the Hotsoft operating system would be an advantage but is not essential.
• Fluent English language skills are essential.

Why O’Donoghue Ring Collection?

When you join the O’Donoghue Ring Collection, you join a community of smart, caring, talented individuals working together to deliver first-in-class results. Here are some ways we support and invest in our team:

• Awarded a Great Place to Work 2023 – 2024
• Competitive salaries
• Discounts on Hotel Stays, and special staff rates in any of our hotels across the collection, on top of special Family and Friend rates for accommodation.
• Discounts on Dining, discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
• Meals on Duty, meals are prepared for you during your work hours and are provided for in our newly refurbed canteens.
• Free Coffee on Duty, provided for in our newly refurbed canteens.
• Discounts for Take-Away, further discounts for takeaway teas and coffees for staff members.
• Career Progression, we set a clear career path with each of our interested employees.
• Employee Fitness, free access to our leisure centre, family discounts to membership in our range of Leisure Centres.
• Employee Wellness, ODR Collection Staff Wellness programme is available to all staff as well as discounts on all luxury spa products and treatments in our award-winning winning Spa.
• Learning & Development, access to a variety of learning tools through our online training software. We offer a range of internships annually in a variety of different departments to nourish development across different departments.
• Flexible working hours, a choice of flexible hours in social environments.
• Events, social Calendar of team events such as employee appreciation week, beach cleaning and much more.