Front Of House Associate

Job Advert

Front of House Associate

Full-time (35 hours per week) | Permanent |

Candidate Criteria:

Education

• Leaving Certificate or equivalent
• Knowledge of medical terminology (desirable)

Experience

• Experience in a hospital setting
• Have satisfactory relevant experience, which encompasses demonstrable equivalent skills.
• Experience in Dictatyping (Desirable)
• Experience in Diary Management (Desirable)
• Experience in the use of Patient Management Systems (Desirable)
• Knowledge in the management of Confidential Patient Information (Desirable)
• Cash Handling experience (Desirable)

The Purpose of This Role:

The Front of House Associate will ensure all reception and switchboard duties are carried out professionally, efficiently and in a polite and welcoming manner at all times. He/she will work alone and work closely with other members of the Hospital teams for patients being treated at Bon Secours Hospital Limerick. This position combines concierge, wayfinding, switchboard, and patient follow-up responsibilities to ensure seamless communication, professional support, and an enhanced patient experience.

All FOH Associates will rotate between Front Desk, Switchboard, and CSH Concierge duties, ensuring operational flexibility and full-service continuity

Key Responsibilities:

· Greet and assist all patients, visitors, consultants, and contractors in a welcoming and professional manner at our reception point of our hospital

· Provide wayfinding support, ensuring patients are directed correctly to departments, clinics, or wards.

· Assist with concierge services, including public transport, taxi bookings, parking, hospital restaurant services, and local amenities.

· Support patients requiring mobility assistance or additional care, ensuring a safe and dignified experience.

· Maintain a drop-off location for outgoing staff post and ensure post is collected and processed appropriately.

· Maintain compliance with hospital security and visitor access procedures.

· Undertake follow-up calls to surgical or clinic patients not reached by Patient Access, typically during evening shifts; record outcomes and escalate as needed.

· Actively listen and respond to patient concerns or minor complaints, resolving on the spot where possible and escalating only when necessary.

· Answer the switchboard promptly, screening all incoming telephone calls and directing them to the appropriate department or person. Take clear and accurate written messages when necessary.

· Maintain full familiarity with the hospital telephone systems, troubleshooting or reporting any faults to ensure uninterrupted service.

· Have comprehensive knowledge of the Hospital Paging System; conduct daily testing and accurate recording of the system’s status.

· Respond to hospital paging alerts in strict accordance with hospital policy.

· Monitor all incoming emails sent to our hospital main email, forwarding them to the relevant third parties promptly.

To Apply: Please submit your CV

Panel: a panel may be formed from which future vacancies will be filled.

Informal Inquiries: please contactjmkeane@bonsecours.ie