Front Of House Co-ordinator

Job Advert

Front of House Co-ordinator

Full-time (35 hours per week) | Permanent |

Candidate Criteria:

Education

• Leaving Certificate or equivalent
• Knowledge of medical terminology

Experience

• Experience in a hospital setting
• Have satisfactory relevant experience, which encompasses demonstrable equivalent skills.
• Previous Reception/Front Desk supervision experience (Desirable)
• Experience in Dictatyping (Desirable)
• Experience in Diary Management (Desirable)
• Experience in the use of Patient Management Systems (Desirable)
• Knowledge in the management of Confidential Patient Information (Desirable)
• Cash Handling experience (Desirable)

The Purpose of This Role:

The Front of House Coordinator is responsible for the day-to-day coordination of front-of-house services across the hospital and Clinical Services Hub (CSH). This role ensures the delivery of a professional, welcoming, and patient-centred experience while supporting the operational effectiveness of reception, switchboard, concierge, and post-room functions. The Co-ordinator will work closely with the Hospitality Services Manager to maintain service standards, staff support, and efficient communication throughout the hospital.

The Co-ordinator will supervise FOH Associates, oversee service delivery, ensure rostering covers all operational requirements, and participate hands-on when required to maintain service continuity.

Key Responsibilities:

o Supervise and guide FOH Associates across Main Hospital and CSH.

o Ensure consistent delivery of patient-focused services aligned with Bon Secours values.

o Oversee daily operations including switchboard, reception, concierge, and post-room functions.

o Support staff development, mentoring, and training for the FOH team.

o Participate hands-on to provide cover or assist FOH Associates as required.

o Manage minor on-the-spot patient or visitor concerns, escalating serious issues appropriately.

o Coordinate and communicate staff rostering for FOH coverage across sites.

o Promote patient-focused hospitality, ensuring comfort, guidance, and information needs are met.

o Monitor and resolve minor patient/visitor concerns on the spot before escalation

To Apply: Please submit your CV

Panel: a panel may be formed from which future vacancies will be filled.

Informal Inquiries: please contactjmkeane@bonsecours.ie