Front Of House Supervisor

Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you are a customer focused individual and want to join a fun and family orientated business which believes people are our greatest asset, then we have a role for you! Our family values speak for themselves: 

Do the right thing, Have fun & grow together, Take pride in what you do!

The Mount Charles Group has an exciting opportunity for a Front of House Supervisor to join its team at Belfast International Airport.

Working Pattern:

• 35 Hours per Week
• Five days per week 
• Shifts between 3.30am to 11pm 

Rewards:

• 28 days’ paid holidays (pro rata)
• Employee Assistance Program to support your health & wellbeing 
• Company Pension Scheme
• Financial Educatio​​​​​n/Financial wellbeing advisory service
• Training & Development
• Uniform Provided
• Company Events

The Role:

• Ensuring the service achieves maximum efficiency, always achieving a high standard of customer satisfaction.
• Responsibility for all aspects of the service and team whilst on shift
• Working with the site manager to review and plan for service.
• Ensuring all bookwork is completed within agreed timescales and, company requirements.
• Provide exceptional customer service to all customers
• Implementing staff training as required per company procedures
• Ensuring all HACCP, Food Safety and Health & Safety Legislation requirements are always adhered to.

The Person:

• Excellent communication, organisational, and time management skills.
• Previous experience working in a hospitality supervisory role
• Ability to work in a fast-paced environment, deal with issues as they arise, and contribute in all areas of service
• The ability to prioritise and have an eye for detail
• To promote and contribute to a harmonious working environment where all employees are treated with respect 
• Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

Please note, the successful applicant's offer is subject to the Access NI (Basic) check prior to commencement of role. Mount Charles Group has a policy on recruiting ex-offenders, a copy of which is available upon request. Having a criminal record will not necessarily prevent you from working for the Mount Charles Group. 
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GREAT PEOPLE - GREAT SERVICE - GREAT FUTURE