Front Office Assistant

The Address Sligo are seeking a professional and service-oriented front office assistant to join our dynamic team. The ideal candidate will be the first point of contact for our guests and will play a key role in creating memorable first impressions while ensuring seamless front desk operations. Must be available to work weekdays and weekends. 

Key Responsibilities:

• Welcome guests warmly and professionally upon arrival and departure

• Manage check-in and check-out procedures efficiently

• Handle reservations, room assignments, and special guest requests

• Respond promptly to guest inquiries via phone, email, and in person

• Coordinate with Housekeeping and other departments to ensure room readiness

• Process payments, maintain accurate billing records, and balance cash reports

• Address guest concerns and resolve issues with discretion and professionalism

• Maintain a clean, organised, and welcoming front desk area

• Uphold the hotel’s luxury service standards at all times

• Excellent communication and interpersonal skills

• Professional appearance and positive attitude

• Strong organisational and multitasking abilities

• Previous experience in a hotel front office is an advantage