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Front Office Receptionist

Park Inn By Radisson Shannon Airport
Shannon, Clare
€10.05 per hour
Part-time

Front Office Receptionist

Part time position 

PRIMARY OBJECTIVE OF POSITION

To provide efficient, prompt, trouble free, courteous service, and security to guests at all times in line with the hotel’s guidelines, and Park Inn By Radisson corporate guidelines and service concepts.

TASKS, DUTIES AND RESPONSIBILITIES

  • Is available to register, process, and greet guests promptly
  • Checks the daily arrival list
  • Welcomes guests to the hotel
  • Responds to guests requests for information about the hotel and its surroundings
  • Arranges for special services requested by guests
  • Stays current with developments in the hotel by reviewing the communication handbook each shift; updates handbook for next shift
  • Arranges fulfilment of customer services by supplying limited services in the following areas:- Telephone services- Business Service Centre- Concierge- Housekeeping- Reservations- Room Service
  • Prepares guest arrivals list daily
  • Allocates rooms and issues appropriate keys
  • Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment
  • Changes room rates and guest rooms if approved by Front Office Manager
  • Handles incoming guest room reservations
  • Is aware, at all times, of current room status and room availability
  • Is fully aware of Park Inn by Radisson service concepts
  • Is fully aware of, and knows how to handle, all current and future hotel promotions
  • Utilises yield management to maximise room revenue, and to fill the hotel to maximum occupancy
  • Increases hotel revenue by promoting food and beverage alternatives within the hotel
  • Minimises loss of revenue by adhering to all established credit procedures
  • Insures all guests establish credit upon check-in
  • Receives proper approval codes for cash and credit card paying customers
  • Identifies and records special billing instructions and notifies accounting and Service Manager
  • Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
  • Adheres to hotel policies regarding the use of cash banks
  • Communicates effectively with customers, colleagues, and supervisors
  • Demonstrates teamwork by co-operating and assisting colleagues as needed
  • Keeps effective key control
  • Ensures that guest mail and messages are delivered promptly
  • Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests
  • Issues safety deposit boxes to guests upon request
  • Uses the ABC approach to respond to negative comments and complaints; and notifies management immediately for appropriate follow-up
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