Front Office Receptionist
Part time position
PRIMARY OBJECTIVE OF POSITION
To provide efficient, prompt, trouble free, courteous service, and security to guests at all times in line with the hotel’s guidelines, and Park Inn By Radisson corporate guidelines and service concepts.
TASKS, DUTIES AND RESPONSIBILITIESIs available to register, process, and greet guests promptlyChecks the daily arrival listWelcomes guests to the hotelResponds to guests requests for information about the hotel and its surroundingsArranges for special services requested by guestsStays current with developments in the hotel by reviewing the communication handbook each shift; updates handbook for next shiftArranges fulfilment of customer services by supplying limited services in the following areas:- Telephone services- Business Service Centre- Concierge- Housekeeping- Reservations- Room ServicePrepares guest arrivals list dailyAllocates rooms and issues appropriate keysFollows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of paymentChanges room rates and guest rooms if approved by Front Office ManagerHandles incoming guest room reservationsIs aware, at all times, of current room status and room availabilityIs fully aware of Park Inn by Radisson service conceptsIs fully aware of, and knows how to handle, all current and future hotel promotionsUtilises yield management to maximise room revenue, and to fill the hotel to maximum occupancyIncreases hotel revenue by promoting food and beverage alternatives within the hotelMinimises loss of revenue by adhering to all established credit proceduresInsures all guests establish credit upon check-inReceives proper approval codes for cash and credit card paying customersIdentifies and records special billing instructions and notifies accounting and Service ManagerCompletes shift closing accurately by getting appropriate approval signatures and authorisation codesAdheres to hotel policies regarding the use of cash banksCommunicates effectively with customers, colleagues, and supervisorsDemonstrates teamwork by co-operating and assisting colleagues as neededKeeps effective key controlEnsures that guest mail and messages are delivered promptlyDemonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guestsIssues safety deposit boxes to guests upon requestUses the ABC approach to respond to negative comments and complaints; and notifies management immediately for appropriate follow-up