Front Office Receptionist

Do you thrive in a fast-paced environment where every interaction matters? Are you passionate about hospitality and creating memorable experiences for others? If so, we want you to join our team as a Front Office Receptionist!

About the Role:

• As the first point of contact for our guests, you'll play a vital role in ensuring their stay is smooth, enjoyable, and exceeds expectations. Your responsibilities will include:
• Warmly welcoming guests and ensuring a positive first impression.
• Efficiently managing check-in and check-out processes.
• Answering guest inquiries, resolving concerns, and providing local recommendations.
• Processing payments and handling guest accounts.
• Maintaining accurate records and ensuring a clean and organized front desk.
• Collaborating effectively with housekeeping, concierge, and other departments.

We're looking for someone who:

• Has a genuine passion for hospitality and exceeding guest expectations.
• Possesses excellent communication and interpersonal skills.
• Can multitask effectively and prioritise tasks in a busy environment.
• Is computer literate and proficient in hotel software systems (HotSoft and Opera preferred).
• Has a positive and friendly attitude.
• Is a team player who thrives in a collaborative environment.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and rewarding environment.
• A chance to be part of a supportive and collaborative team.
• Training and development opportunities to help you grow your career.
• Flexible scheduling options (full-time, part-time, and weekend positions available).
• Team members discounts on accommodation, dining, and spa services.
• Free Employee Assistance Programme.
• Opportunities for promotion and transfer within the iNua Hospitality Collection and Radisson Hotel Group.