Front Office Receptionist

We have a fantastic new vacancy for a part time Front Office Receptionist. 

Our Front Office Receptionist is the first person that a guest meets on arrival to the Hotel, therefore it is of utmost importance that all staff present a friendly and professional image to our guests at all times.

Key Duties and Responsibilities:

• Greet and welcome our guests to the hotel and act as a first point of contact.
•  Register the guests and take payment. 
• Answer any queries the guest may have on in house facilities and tourist information. 
• Take responsibility for the security of the keys.
• Update all guest information in the computer and ensure all documentation is completed, managed and maintained accurately and efficiently.
• Take and confirm reservations for our guests.
• Manage the reception area for the business and handle a high volume of calls and emails.
• Liaise with colleagues, management and external stakeholders as required.
• Other related ad-hoc administrative tasks where necessary.

Requirements:

• Excellent customer care skills. 
• Experience in a similar role is an advantage.
• Be able to work on your own initiative.
• Highly organised with excellent attention-to-detail.
• Excellent communication skills. 
• Be able to cope well under pressure and comfortable in a busy environment dealing with a range of different tasks.
• Flexible and adaptable to support the business needs with a positive attitude.
• The role will operate 5 days over 7 on a shift basis and include weekends

Experience:

• Previous Hotel Front Desk experience is desired for this role but not essential.
• Strong communication skills both verbal and written are essential.

What We Offer:

· Excellent training and development opportunities

· Free car parking

· Free meals on duty

· Uniform provided

· Discounts across the Windward Hotel Group & Radisson Hotel Group including accommodation, spa, golf and food.

· Staff Events

· Employee of the month incentive

· Employee of the year incentive

· Staff appreciation week