Front Office Supervisor

The Front Office Supervisor is responsible for supporting the smooth and efficient operation of the hotel’s Front Office department, always ensuring an exceptional level of guest service. The role involves supervising and supporting the Front Office team, assisting with the day-to-day running of the department, managing guest requests and issues, and ensuring that all hotel procedures and standards are consistently followed.

Key Responsibilities

• Front Office Supervisor will supervise and support the Front Office team, ensuring a professional, efficient and welcoming service at all times.
• Front Office Supervisor will oversee daily reception operations, including check-ins, check-outs, room allocations, payments and guest accounts.
• Front Office Supervisor will handle guest queries, requests and complaints promptly and professionally, ensuring issues are resolved to a high standard.
• Front Office Supervisor will coordinate closely with Housekeeping, Maintenance, Reservations and other departments to ensure smooth hotel operations.
• Front Office Supervisor will support the training, development and performance of Front Office team members, leading by example.
• Front Office Supervisor will promote hotel facilities, upgrades and additional services while ensuring compliance with hotel policies, procedures, health and safety and security standards.

Key Responsibilities

• Front Office Supervisor will supervise and support the Front Office team, ensuring a professional, efficient and welcoming service at all times.
• Front Office Supervisor will oversee daily reception operations, including check-ins, check-outs, room allocations, payments and guest accounts.
• Front Office Supervisor will handle guest queries, requests and complaints promptly and professionally, ensuring issues are resolved to a high standard.
• Front Office Supervisor will coordinate closely with Housekeeping, Maintenance, Reservations and other departments to ensure smooth hotel operations.
• Front Office Supervisor will support the training, development and performance of Front Office team members, leading by example.
• Front Office Supervisor will promote hotel facilities, upgrades and additional services while ensuring compliance with hotel policies, procedures, health and safety and security standards.

Skills & Experience

• Previous experience in a hotel Front Office or Reception environment.
• Previous supervisory or team-leading experience, ideally within hospitality.
• Excellent customer service and communication skills.
• Strong organisational and administrative abilities.

• Experience with a hotel Property Management System (PMS).

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